高级客户倡导者（英语和德语）
Senior Customer Advocate (English & German)
关于Boldr的一点介绍
- Boldr是首家全球性的B型公司，致力于提供世界级的客户体验，同时为全球社区创造体面而有意义的工作机会。
- 我们是一支全球团队，由共同的价值观连接起来，为了实现Boldr的影响而努力。
- 我们在五个国家拥有超过一千名员工，我们希望到2027年，甚至更早，雇佣超过5000人。
让我们从我们的价值观开始
- 有意义的联系始于真诚
- 我们通过保持好奇来做出最好的工作
- 我们通过保持活力而成长
- 我们的成功结合了远大愿景和卓越运营
- 在伟大的合作关系中，我们始终能找到同理心
你的角色是什么
作为高级客户倡导者（邮件和聊天支持），你将负责与客户互动，处理有关客户产品和服务的咨询和投诉。在这个职位上，你将与内部和外部团队合作，及时且专业地满足客户需求，提供客户服务。
为什么我们需要你
我们正在寻找有影响力的个人，他们热衷于帮助Boldr成长并实现我们的使命。我们期望我们的团队成为我们成功的终极合作伙伴，始终全力以赴，分享他们的才能和个性，并捍卫我们的核心价值观：好奇、活力和真诚。
要求
你会做什么
- 你将与客户互动，以最高的同理心、礼貌和专业度提供准确、有效和完整的信息。
- 在Gladly中根据SLA对邮件和聊天进行分类、标记和解决。
- 使用批准的宏命令，并个性化以符合Grüns的语气。
- 处理退货和换货。
- 在Skio中处理订阅修改。修复地址和支付问题。
- 准确且及时地跟踪运输问题 - 发送主动更新。
- 标记产品质量或不良事件。打开任务并附上照片和详细信息。
- 保持清晰的记录，以便任何代理都能接续流程——在Gladly中记录解决方案。
我们会喜欢你
你就是…
· 好奇且真诚，就像我们一样！#beboldr
- 有分析能力和批判性思维，对最细微的细节也有敏锐的观察力
- 热爱客户满意度
你具备…
· 至少拥有任何你热爱领域的学士学位！
- 至少三年的客户服务经验（可以是邮件、电话、
查看英文原文
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
Requirements
WHAT WILL YOU DO
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Triage, tag, and resolve emails and chats in Gladly within your SLA.
- Use approved macros and personalize to Grüns voice.
- Process returns and exchanges
- Handle subscription edits in Skio. Fix addresses and payment issues.
- Track shipping issues accurately and promptly - sending proactive updates.
- Flag product quality or adverse events. Open tasks with photos and details.
- Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
· Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- At least a bachelor’s degree in any field you’re passionate about!
- 3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience supporting SaaS products.
- 2+ years supporting US ecommerce customers.
- Strong written English and German skills. Clear, concise, and friendly.
- System fluency across multiple tabs and tools.
- Reliable home office with backup power and internet.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Benefits
This role is subject to a language premium on top of the basic compensation.
Originally posted on Himalayas