远程在线聊天专员
Remote Online chat specialist
其他限定地区（需当地身份）
公司Retirement Solutions Advisors
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
职责：
- 回答客户关于网站导航问题、服务问题和一般客户关切的实时聊天
- 评估客户互动，并在适当的时候将问题升级到在线聊天经理
- 与新客户建立关系，更好地了解并实现他们的需求
- 准确、简洁且适当地回应客户的提问、咨询、请求和问题
- 推广客户产品和服务的兴趣
- 一贯达到该职位的既定标准
- 持续展现并树立积极专业的形象
- 为客服团队提供行政支持
- 可能需要协助处理工作量溢出和其他职责
- 推广客户产品和服务的兴趣
- 一贯达到该职位的既定标准
- 持续展现并树立积极专业的形象
- 为客服团队提供行政支持
- 可能需要协助处理工作量溢出和其他职责
- 该职位为远程岗位，您将在家工作
要求：
- 高中毕业或同等学历
- 客服工作经验
- 强烈的电话礼仪
- 熟悉CRM工具
- 优秀的沟通能力
- 能够同时处理多项任务
- 能够适应不同性格的人
所有信息将根据EEO指南保密。
“合适人选”必须谨慎确定。我们对法律和监管环境的深入了解确保了客户的计划设计和运营符合这些要求。我们利用同样的知识库为客户提供建议和策略，以最大化计划贡献和资产积累。
最初发布于喜马拉雅山
查看英文原文
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- This position is also a remote position in which you will be working from home
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
All your information will be kept confidential according to EEO guidelines.
The “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
该公司其他在招职位
远程行政办公室专员
其他限定地区（需当地身份）