高级技术运营负责人 - 远程机会
Sr Technology Operations Owner - remote opportunity
Description/Responsibilities
我们的高级技术运营负责人是WholeHealth Living（WHL）技术团队的关键成员，连接应用管理、系统分析和项目交付。该职位有助于确保WHL应用程序保持稳定、高效，并符合业务需求，同时支持跨职能技术计划，并作为高级系统管理员的后备人员。
系统与应用管理：
- 作为WHL应用的备用系统管理员，重点在于理赔、使用率管理、网络管理以及内部/外部集成。
- 在与高级系统管理员协调的情况下，支持应用的稳定性、可用性、性能、维护、升级、补丁和供应商发布计划。
- 提供应用支持，优先处理问题，管理内部工单，并通过及时解决协调供应商案例。
- 记录支持流程，并参与终端用户培训以提高采用率和熟练度。
应用分析与优化：
- 分析WHL应用性能、工作流程、数据流、使用模式和操作指标，以识别效率、准确性和可扩展性的改进。
- 与业务、产品、运营和技术团队合作，将需求转化为可执行的系统增强功能。
- 评估新功能、集成和供应商能力；制定采用建议和商业案例。
- 维护系统配置、工作流程和优化计划的文档。
- 与高级系统管理员和管理层合作，确保技术能力与业务战略和监管要求（包括Medicare和CMS）保持一致。
技术项目管理：
- 领导和协调技术项目，包括应用升级、集成、实施和流程改进计划。
- 与利益相关者和管理层协作，定义项目范围、目标、时间表、交付成果、风险、问题和依赖关系。
- 捕获、验证、维护和跟踪需求以支持成功交付。
- 在技术团队、业务利益相关者、管理层和供应商之间促进沟通，将复杂概念转化为清晰的业务术语。
- 跟踪项目进展，生成状态更新，并根据定义的成功标准报告结果。
资格要求
- 至少5年以上类似岗位经验
查看英文原文
Description/Responsibilities
Our Senior Technology Operations Owner is a key member of our WholeHealth Living (WHL) Technology team, bridging application administration, systems analysis, and project delivery. This role helps ensure WHL applications remain stable, efficient, and aligned to business needs while supporting cross-functional technology initiatives and serving as backup to the Senior Systems Administrator.
Systems & Applications Administration:
- Serve as backup systems administrator for WHL applications, with emphasis on claims, utilization management, network management, and internal/external integrations.
- Support application stability, availability, performance, maintenance, upgrades, patching, and vendor release planning in coordination with the Sr. Systems Administrator.
- Provide application support, prioritize issues, manage internal tickets, and coordinate vendor cases through timely resolution.
- Document support processes and contribute to end-user training to improve adoption and proficiency.
Applications Analysis & Optimization:
- Analyze WHL application performance, workflows, data flows, usage patterns, and operational metrics to identify improvements in efficiency, accuracy, and scalability.
- Collaborate with business, product, operational, and technology teams to translate requirements into actionable system enhancements.
- Evaluate new features, integrations, and vendor capabilities; develop recommendations and business cases for adoption.
- Maintain documentation for system configurations, workflows, and optimization initiatives.
- Partner with the Sr. Systems Administrator and leadership to align technology capabilities with business strategy and regulatory requirements, including Medicare and CMS.
Technical Project Management:
- Lead and coordinate technology projects, including application upgrades, integrations, implementations, and process improvement initiatives.
- Define project scope, goals, timelines, deliverables, risks, issues, and dependencies in collaboration with stakeholders and leadership.
- Capture, validate, maintain, and track requirements to support successful delivery.
- Facilitate communication among technical teams, business stakeholders, leadership, and vendors, translating complex concepts into clear business terms.
- Track project progress, produce status updates, and report outcomes against defined success criteria.
Qualifications
- At least 5+ years’ experience in a similar role with similar responsibilities
- Strong understanding of applications supporting claims management, utilization management, practitioner recruitment and network management, inbound and outbound client files, and vendor management.
- Familiarity with industry best practices, regulatory requirements (e.g., Medicare, CMS), and security standards.
- Demonstrated experience in technical project management, including requirements gathering, stakeholder communication, delivery oversight, and structured project practices.
- Ability to analyze complex systems and business processes and translate findings into practical, measurable improvements.
- Strong communication and interpersonal skills, with the ability to collaborate across departments and with external vendors.
- Excellent analytical, problem-solving, time management, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment and anticipate changing business and technology needs.
- High degree of organizational awareness, with the ability to connect details to the broader business context.
- Experience applying Agile project management practices in technology or application delivery environments preferred.
The salary range for this opportunity is $96,600 to $135,000. Compensation depends on several factors: qualifications, skills, competencies, and experience.
Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 13,000 fitness locations in the US, and other great benefits.
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About Tivity Health® Inc. Tivity Health, Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers®, ForeverFit®, and WholeHealth Living®. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social and mental enrichment programs, as well as a full suite of physical medicine and integrative health services. Our suite of services support health plans, employers, health systems and providers nationwide as they seek to reduce costs and improve health outcomes. Learn more at TivityHealth.
Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development. Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.
Originally posted on Himalayas