运营战略与商业主管
Operations Strategy & Commercial Lead
🚀 我们致力于让金钱为每个人服务。
我们告别了传统银行复杂且令人困惑的方式。
从预付卡开始，我们的产品在过去十年中在英国有了很大发展。除了[个人](https://monzo.com/current-account/personal)和[企业](https://monzo.com/business-banking)银行账户，我们还提供[联名账户](https://monzo.com/current-account/joint-account)、[16-17岁青少年账户](https://monzo.com/current-account/16-17)、[免费儿童账户](https://monzo.com/current-account/under-16s)以及[信用卡](https://monzo.com/flex)，未来还将推出更多令人兴奋的新功能。我们的英国客户还可以[储蓄](https://monzo.com/savings)、[投资](https://monzo.com/investments)并[合并养老金](https://monzo.com/pensions)。
凭借我们鲜艳的珊瑚色卡片和提前收款功能，加上社交媒体上的金融教育和我们获奖的客户服务，我们一直致力于为客户创造难忘的体验！
我们不只销售产品——我们希望通过Monzo解决问题，改变人们的生活 ❤️
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📍 英国远程办公 | 💰 92,400 - 118,225英镑 + [福利](https://monzo.com/careers/) ✨
**职位描述**
我们正在寻找一位战略与商业负责人，帮助塑造和推动运营策略的发展，以适应我们的增长。
你将通过整合绩效洞察、财务分析、战略思维和结构化问题解决方式，帮助管理层做出更好的决策。你将在确保我们的重点、投资和执行方向随着运营规模和复杂性的增加而保持一致方面发挥重要作用。
这是一个需要高度自主权的职位，适合能够在这项工作中在宏观战略和详细分析之间自由切换，并享受跨团队协作将模糊性转化为清晰度和行动力的人。
##### **🔑 你将发挥关键作用，包括...**
- 协助制定并持续优化运营策略，确保我们的重点、权衡和投资始终与客户成果、运营弹性和长期效率保持一致
- 推动运营范围内的商业可见性和绩效管理，包括损益表监控、分析以及随时间推移识别改善单位经济的最佳机会
- 将战略、绩效和进展转化为对高级领导层的清晰建议和决策支持
- 与运营、产品和工程团队紧密合作
查看英文原文
**_🚀 We’re on a mission to make money work for everyone._**
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments) and [combine their pensions](https://monzo.com/pensions) with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
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📍UK Remote | 💰£92,400 - £118,225 + [Benefits](https://monzo.com/careers/) ✨
**The Role**
We’re looking for a Strategy and Commercial Lead to help shape and evolve the Operations strategy as we scale.
You’ll help leadership make better decisions by bringing together performance insight, financial analysis, strategic thinking and structured problem solving. You’ll play an important role in making sure our priorities, investments and execution stay aligned as Operations grows in scale and complexity.
This is a high ownership role for someone who is comfortable moving between big picture strategy and detailed analysis, and who enjoys working across teams to turn ambiguity into clarity and action.
##### **🔑 You’ll play a key role by...**
- Helping shape and continually evolve the Operations strategy, ensuring our priorities, trade offs and investments stay aligned to customer outcomes, operational resilience and long term efficiency
- Driving commercial visibility and performance management across Operations, including P&L monitoring, analysis and identifying the biggest opportunities to improve unit economics over time
- Translating strategy, performance and progress into clear recommendations and decision support for senior leaders
- Partnering closely with teams across Operations, Product, Engineering and Finance to connect strategy to delivery and make sure the highest value work moves forward
- Owning the management and coordination of the Operations Roadmap, ensuring there is a clear view of progress, risks, dependencies and decisions, and identifying where plans are off track or outcomes are not landing as intended so the right changes can be made to improve pace and impact
- [stretch] Driving a small number of high impact cross functional initiatives that improve the scalability, efficiency and profitability of Operations (e.g goodwill)
##### **🤩 We’d love to hear from you if…**
- You have strong experience in strategy, commercial, transformation, business operations or a similar role in a fast moving environment
- You have a track record of solving complex problems with analytical rigour, sound judgement and a strong bias to action
- You bring strong commercial acumen and are comfortable using performance and financial insight to support strategic decisions
- You are comfortable working on P&L analysis, business cases, investment questions and broader unit economics
- You are an excellent strategic thinker, able to see the bigger picture while also getting into the detail when needed
- You are a strong communicator, especially in writing, and can turn complexity into clear and compelling recommendations for senior stakeholders
- You are comfortable leading cross functional work and driving alignment without direct authority
- You thrive in ambiguity and are able to adapt quickly as priorities evolve
- You are highly organised, able to manage multiple priorities and keep focus on what matters most
**🌈 The application journey has 4 key steps**
- **Application questions**
- **Recruiter Call - 30 mins**
- **1st stage Technical Interview - 1 hour**
- and if you pass the 1st stage **, a 2nd stage interview with case study.**
**🙌 What’s in it for you**
💰 £92,400 - £118,225
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/).
Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com
🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them [here](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo).
**We shall close this role once we feel we have enough applications, so please apply quickly!** **#LI-REMOTE #LI-NEM**
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**Equal opportunities for everyone**
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊