高级经理，售后收入运营
Senior Manager, Post-Sales Revenue Operations
AssetWatch通过提供无与伦比的设备状态监测体验，为全球制造商提供支持，致力于保障设备的持续运行。我们是一支专注且有能力的团队，包括世界知名的工程师和杰出的商业领袖，他们有着共同的目标——打造预测性维护的未来。在进入快速发展的新阶段时，我们正在寻找能够带领这一旅程的人才。
**职位机会**
高级经理，售后收入运营负责管理收入运营职能，该职能涉及系统、流程、控制和运营治理，以支持AssetWatch从实施到续约的售后客户生命周期。
此职位负责收入运营的一部分，并对关键售后举措的优先级有广泛的自主权。它与领导层合作，塑造运营模式，定义可扩展的流程，改进交接流程，加强数据完整性，并支持产品、服务模式和客户生命周期动作的增长。
该职位在实施、支持、客户成功、财务、收入运营、产品、Salesforce开发、交易桌、现场协调、现场技术人员、状态监测工程和运营等多个跨职能领域开展工作。
该职位管理售后收入运营团队，并对团队发展、流程治理、运营清晰度以及售后客户生命周期中的可衡量改进负责。
**您将负责**
**售后收入运营策略**
- 领导售后运营流程的战略、设计和持续改进，从实施到续约。
- 与C4L和收入运营领导层合作，定义功能优先级、OKR、运营原则和售后运营的长期流程方向。
- 识别影响售后执行的过程债务、所有权空白、数据风险、手动工作和可扩展性限制。
- 将业务问题转化为流程、报告、自动化、系统或所有权变更。
**售后收入生命周期系统和控制**
- 管理和改进售后运营流程，包括实施、订单、订阅、续约、升级销售、工单、服务完成、账单准备和客户生命周期变化。
- 定义并维护Salesforce的业务需求
查看英文原文
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
**The opportunity**
The Senior Manager, Post-Sales Revenue Operations leads the Revenue Operations function responsible for the systems, workflows, controls, and operational governance that support AssetWatch’s post-sale customer lifecycle from Implementation through renewals.
This role leads a defined portion of Revenue Operations with wide latitude over priorities for critical post-sale initiatives. It partners with leadership to shape the operating model, define scalable processes, improve handoffs, strengthen data integrity, and support growth across products, service models, and customer lifecycle motions.
The role supports multidisciplinary initiatives across Implementation, Support, Customer Success, Finance, Revenue Operations, Product, Salesforce Development, Deal Desk, Field Coordination, Field Technicians, Condition Monitoring Engineering, and Operations.
This position manages the Post-Sales Revenue Operations team and is accountable for team development, process governance, operational clarity, and measurable improvements across the post-sale customer lifecycle.
**What you will own**
**Post Sales Revenue Operations Strategy**
- Lead the strategy, design, and continuous improvement of post-sale operational workflows from Implementation through renewals.
- Partner with C4L and Revenue Operations leadership to define functional priorities, OKRs, operating principles, and long-term process direction for post-sale operations.
- Identify process debt, ownership gaps, data risks, manual work, and scalability constraints affecting post-sale execution.
- Translate business problems into process, reporting, automation, system, or ownership changes.
**Post Sale Revenue Lifecycle Systems and Controls**
- Manage and improve post-sales operational workflows, including Implementation, orders, subscriptions, renewals, upsells, Work Orders, service completion, billing readiness, and customer lifecycle changes.
- Define and maintain business requirements for Salesforce and related systems that support post-sale revenue operations, including workflow logic, field requirements, object relationships, automation dependencies, reporting needs, user experience, and process controls.
- Coordinate requirements and process improvements for Work Order and service workflows as a core component of the post-sale revenue lifecycle, ensuring service activity, completion status, and operational traceability support downstream billing, reporting, and revenue recognition needs.
- Establish controls that improve data integrity, handoff accuracy, workflow visibility, exception management, and downstream reliability.
- Lead business-side UAT and readiness validation, including test scenarios, edge cases, issue documentation, stakeholder alignment, launch readiness, and post-launch validation.
**Automation Simplification and Operational Efficiency**
- Identify repetitive, unclear, or high-friction processes that create avoidable effort across post-sale teams.
- Design automations, intake processes, routing logic, and workflow improvements that increase consistency and reduce manual intervention.
- Measure improvement through reduced manual effort, faster execution, fewer escalations, better data quality, and stronger operational visibility.
- Ensure automation and process changes remain practical, maintainable, and aligned with the Revenue Operations systems strategy.
**Documentation Governance and Operational Enablement**
- Own governance of post-sale operations documentation, ensuring key processes are accurate, current, accessible, and easy for teams to follow.
- Partner with the CS Enablement Manager on Customer Success enablement needs while retaining ownership of operational process accuracy and system documentation.
- Lead documentation audits, SOP verification, ownership cleanup, consolidation, archiving, and review-cycle discipline.
- Ensure process changes are supported by clear documentation, stakeholder communication, and adoption expectations.
**Cross Functional Project Leadership**
- Lead large-scale post-sale operations projects from discovery and scoping through delivery and post-launch validation.
- Manage priorities, dependencies, blockers, risks, and resource constraints across systems and process initiatives.
- Create project plans, Jira stories, process maps, stakeholder updates, and readiness criteria as needed.
- Escalate decision points and unresolved ownership gaps so leaders can make timely, informed decisions.
**Team Leadership and Accountability**
- Set goals for each direct report and connect individual work to Revenue Operations priorities, team OKRs, and company objectives.
- Hold the team accountable for quality, prioritization, process governance, operational readiness, and business outcomes.
- Build team capability in Salesforce workflows, UAT support, documentation governance, process cleanup, systems thinking, and cross-functional execution.
- Foster a team culture focused on practical problem-solving, accountability, continuous improvement, and trust across the broader organization.
**Who you are**
You are a post-sale, customer operations, or revenue operations leader who understands how systems, processes, and teams work together across the customer lifecycle. You can analyze workflows and data, build alignment, make recommendations with incomplete information, communicate tradeoffs, and bring stakeholders with you.
- Trusted partner: You build credibility across functions through curiosity, sound judgment, responsiveness, and follow-through.
- Systems thinker: You understand how process design, Salesforce, data quality, controls, team behavior, and communication affect one another.
- Change leader: You can move an initiative from diagnosis to adoption, including alignment, communication, enablement, measurement, and iteration.
- Accountable leader: You set realistic commitments, surface risks early, and lead your team with high standards and appropriate autonomy.
**Qualifications**
- 8+ years of experience in Revenue Operations, Post-Sales Operations, Customer Success Operations, Business Operations, or a closely related function within SaaS or another subscription-based business.
- Strong working knowledge of Salesforce and experience partnering with business systems or technology teams on process, data, and workflow improvements.
- Demonstrated experience translating business problems into requirements, process changes, reporting improvements, or automation opportunities across post-sale workflows.
- Experience leading business-side UAT, readiness validation, stakeholder alignment, and post-launch follow-through for system or process changes, plus experience managing or influencing an operations team.
- Ability to operate effectively in a fast-moving, high-growth environment with ambiguity, changing priorities, and distributed teams.
**Preferred experience**
- Experience scaling post-sale operations across multiple products, service models, or customer lifecycle motions, including documentation governance or process ownership.
- Experience with Work Orders, field or service operations, billing readiness, revenue recognition support, renewals, or customer lifecycle changes.
- Experience using automation, AI, or business intelligence tools to reduce manual work and improve decision-making.
The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.
AssetWatch Salary Range (US)
$165,805—$185,771 USD
**What We Offer:**
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.