案例经理服务代表 - 远程
Case Manager Service Representative - Remote
你是否热衷于改善人们的生活？是否喜欢在服务导向的行业工作？如果是，这个机会可能适合你！
此职位负责确保客户账户记录完整准确，为案例经理（CM）、机构代表、客户和内部团队成员提供支持。
此角色职责包括：
- 与各类利益相关者，包括案例经理（CM）和机构合作，协助新成员注册并更新成员账户，处理来自CM、机构和其他授权人的请求。
- 回应来自CM、机构代表和其他授权人的来电，确保沟通渠道畅通。
- 与机构、CM和授权人保持持续沟通，以核实并获取必要的最新和准确信息。
- 管理与转介、授权、断开连接、暂停、转移、服务任务等相关的工单。
- 处理工作队列中的任务，以准确地进行客户服务的转移或断开连接，用于计费目的。
- 确保及时准确地更新授权信息，以便精确计费，必要时联系CM和机构获取新的或更正后的授权。
- 在收到新成员转介的当天及时录入系统。
- 通过邮件、电子邮件或传真向案例经理发送有关客户服务潜在断开和已完成断开的通知。
- 在文档管理系统中记录与案例经理和机构代表的所有沟通内容。
- 解决记录相关的问题和其他报告。
- 通过电子邮件、电话和内部系统备注及消息与其他团队成员和团队保持沟通。
- 遵守数据保护要求，仅将客户数据用于管理客户在VRI的账户及相关索赔。
- 遵守组织和案例经理支持团队的政策、程序、操作指南、参考资料、备忘录、笔记、视频和其他提供的培训。
- 实现个人、团队和部门在生产力和质量方面的目标。
- 参与其他分配的项目或职责。
我们希望与具备以下条件的人士交谈：
- 需要高中文凭。
- 0年及以上相关经验。
- 或教育和/或经验的等效组合。
- 具备基本的计算机技能，能够熟练使用相关软件。
查看英文原文
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for ensuring complete and accurate client account records, providing support to case managers (CMs), representatives from agencies, clients, and internal team partners.
This role…
- Collaborates with various stakeholders, including case managers (CM) and agencies, to facilitate the enrollment of new members and update member accounts, addressing requests from CMs, agencies, and other authorizers.
- Responds to incoming phone calls from CMs, agency representatives, and other authorizers, ensuring effective communication channels.
- Maintains ongoing communication with agencies, CMs, and authorizers to verify and obtain updated and accurate information, as necessary.
- Manages assigned tickets related to referrals, authorizations, disconnects, holds, transfers, service jobs, and other tasks.
- Processes tasks in work queues to facilitate the accurate transfer or disconnection of client services for billing purposes.
- Ensures the timely and accurate updating of authorizations for precise billing, contacting CMs and agencies for new or corrected authorizations when needed.
- Promptly enters referrals for new members on the same day of receipt.
- Sends notifications (via mail, email, or fax) to case managers regarding potential disconnects and completed disconnects of client services.
- Documents all communications with case managers and agency representatives in the document management system.
- Addresses issues identified and other reports related to records.
- Fosters communication with other team members and teams through email, phone calls, and internal system notes and messages.
- Adheres to data protection requirements, utilizing client data solely for managing the client's account with VRI and associated claims.
- Comply with organization and Case Manager Support team policies, procedures, job aids, reference materials, memos, notes, videos, and other provided training.
- Achieves individual, team, and department goals for both productivity and quality.
- Participate in other projects or duties as assigned.
We are interested in speaking to individuals with the following…
- High School Diploma required.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Basic computer skills with a comfort in utilizing electronic files and saving documents.
- Basic familiarity with Microsoft Outlook and Teams is preferred.
- Demonstrated ability to effectively manage time and complete tasks within specified periods.
- Strong team-oriented mindset coupled with a positive and cooperative attitude.
- Capable of handling multiple tasks simultaneously, displaying adept multitasking abilities.
- Customer service skills at an entry level, demonstrating a commitment to providing excellent service.
- Attention to detail in task execution and communication.
Salary: starting at $15/hr
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, andlifting upto 10 lbs.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at
Originally posted on Himalayas