经理，前移部署工程师 - 东京
Manager, Forward Deployed Engineer - Tokyo
关于团队
OpenAI 的前沿部署工程团队与客户合作，将研究突破转化为生产系统。我们处于客户交付和核心平台开发的交汇点。
关于职位
作为基础 FDE 管理员，你将带领 FDE 完成高风险、模糊的客户部署，并从头到尾负责技术和业务价值成果。你将培养一支能够在压力下运作的团队，并帮助 OpenAI 从现场工作中学习。
你将与产品、研究、销售和 GTM 密切合作，确保现场工作影响路线图优先级，推动新探索，并支持大规模安全部署。你的决策将影响 OpenAI 在最接近我们部署工作的客户中的信任度。你的成功将通过团队持续交付的频率、你向研究和产品传递信号的清晰度，以及你的团队和交付模式的持久性来衡量。
该职位位于东京。我们采用每周3天在办公室的混合工作模式，并为新员工提供搬迁协助。该职位还需要最多40%的出差，但主要是本地的。
要在这个职位上取得成功，你必须是双语者——日语和英语都流利（口语和书面）。请注意，你的简历必须用英文提交，面试过程将包括两种语言的交流。
在该职位中，你将：
- 带领并发展一支 FDE 团队，为前沿模型交付生产系统
- 通过清晰度、速度、紧密协作和技术质量，从头到尾负责交付成果
- 将有效的方法转化为工具、手册和路线图输入，为 OpenAI 和更广泛的开发者社区创造杠杆效应
- 注意早期指标并迅速提出，无论是在产品行为、客户环境还是交付实践中
- 运用判断力区分哪些需要行动，哪些不需要
- 为 FDE 设定高标准，并通过直接、可操作的反馈支持每个人的成长
- 定义如何组建和支持能够扩展而不会增加复杂性的现场团队
如果你具备以下条件，可能会在这个职位上表现出色：
- 拥有8年以上工程或技术交付经验，包括2年以上管理高性能 FDE 或面向客户的工程师的经验
- 领导过从原型到生产的高压技术项目
- 能够编写和审查前端和后端的生产级代码
- 简化复杂的工作
查看英文原文
About the Team
OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.
About the Role
As a foundational FDE manager, you’ll lead FDE through high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end. You’ll grow a team that can operate under pressure and help OpenAI learn from the field.
You’ll partner closely with Product, Research, Sales, and GTM to ensure fieldwork informs roadmap priorities, drives new exploration, and supports safe deployment at scale. Your decisions will influence how OpenAI is trusted by the customers closest to our deployment work. Your success will be measured by how consistently your team ships, how clearly you deliver signal to Research and Product, and how durable your team and delivery model prove to be.
This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. This role also will require travel up to 40%, although mainly local.
To succeed in this position you must be bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages.
In this role, you will:
- Lead and grow a team of FDE delivering production systems with frontier models
- Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
- Codify what works into tools, playbooks, and roadmap inputs that create leverage for both OpenAI and our wider developer community
- Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
- Use judgement to distinguish what requires action and what does not
- Set a high bar for FDE performance and support each person’s growth through direct, actionable feedback
- Define how we staff and support field teams that can scale without added complexity
You might thrive in this role if you:
- Bring 8+ years of engineering or technical delivery experience, including 2+ years managing high-performing FDE or customer-facing engineers
- Have led high-pressure technical projects from prototype to production
- Write and review production-grade code across frontend and backend
- Simplify complex work and make fast, sound decisions under pressure
- Elevate team performance through clarity, not process
- Operate with urgency in ambiguous or evolving environments
- Translate field experience into sharp, actionable feedback for Product and Research
- Build deep trust with your team by modeling calm, focus, and judgment when it matters most
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.