客户关怀顾问
Customer Care Consultants
地点：全职居家办公
类型：全职
BizCover是谁？没听说过我们？
我们是中小企业保险领域的领导者，让小型企业轻松在线比较和购买保险变得简单到不可思议。没有复杂的术语，没有无尽的电话沟通。只有简单、智能、点点就搞定。
我们不只是说我们做得好；德勤将我们列为增长最快的科技公司之一，Westpac也将我们列入他们“未来20家优秀企业”名单。不吹嘘……但说实话，我们确实做得很好。🚀
那么呢？
我们正在寻找一位客户关怀专员加入我们的团队。作为客户关怀团队的一员，你将成为我们在线保险平台背后的友好面孔，确保每位客户的体验顺畅、简单且真正愉悦。
我们的创始人创立BizCover的使命是：
👉 让小企业的保险变得简单且可及。
而你每天都会帮助实现这一目标。
你的日常会是怎样的
- 及时且专业地通过电话、邮件和聊天回复客户咨询，确保每家企业都能获得清晰准确的支持。
- 理解每家客户的企业需求，并提供定制化建议，帮助他们自信地选择保险方案。
- 协助客户解决平台或保单相关问题，有效排查故障，确保他们能无缝访问和使用我们的服务。
- 保持对商业保险产品的深入了解，以便提供有根据的建议，真正支持小企业主。
- 准确记录所有客户互动，确保记录及时更新，并在需要时与整个团队分享洞察。
- 发现改进流程或客户体验的机会，提出有助于我们更好服务企业的想法。
- 跟进客户确认解决方案，必要时提供额外帮助，并确保他们的整体体验积极且流畅。
要求
- 客户服务经验：理想情况下有2年以上客户服务或以服务为导向的岗位经验，最好是在企业或在线环境中。
- 优秀的沟通能力：在口头和书面交流中都清晰且专业。
- 熟悉技术：快速学习新平台、工具和软件。
- 问题解决者：具备强大的分析能力，注重细节，并能有效排查故障。
- 团队合作者：适应团队合作，乐于协作。
查看英文原文
Location: Work from home full time
Type: Full-time
BizCover who? Never heard of us?
We’re the leaders of the SME business insurance world, making it ridiculously easy for small businesses to compare and buy insurance online. No confusing jargon. No endless phone calls. Just simple, smart, click-click-done.
And we’re not just saying we’re good; Deloitte named us one of the fastest-growing tech companies AND Westpac listed us in their Top 20 Businesses of Tomorrow. Not to brag… but yeah, we’re kinda killing it.🚀
So what?
We’re on the hunt for a Customer Care Specialist to join our squad. As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant.
Our founders started BizCover with one mission:
👉 Make business insurance easy and accessible for small businesses.
And you’ll help bring that mission to life every day.
What Your Day Will Look Like
- Respond to customer enquiries via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support.
- Understand each customer’s business needs and provide tailored guidance to help them navigate their insurance options with confidence.
- Assist customers with platform or policy-related issues, troubleshooting effectively to ensure they can access and use our services without interruption.
- Maintain strong knowledge of business insurance products so you can provide informed recommendations that genuinely support small business owners.
- Accurately document all customer interactions, ensuring records are up-to-date and insights are shared with the wider team where needed.
- Identify opportunities to improve processes or customer experience, contributing ideas that help us better support the businesses we serve.
- Follow up with customers to confirm resolutions, provide additional assistance where required, and ensure their overall experience is positive and seamless.
Requirements
- Customer service experience: Ideally 2+ years in a customer support or service-focused role, preferably within a business or online environment.
- Excellent communication skills: Clear and professional in both verbal and written communication.
- Tech-savvy: Quick to learn new platforms, tools, and software.
- Problem solver: Strong analytical skills with attention to detail and the ability to troubleshoot effectively.
- Team player: Comfortable collaborating in a team environment while also taking initiative independently.
- Time management: Able to prioritise tasks efficiently to meet deadlines and customer needs.
- Online business experience: Experience supporting customers in an online or digital platform setting is highly desirable.
Benefits
What You Get (a.k.a. The Good Stuff)
- Full-time work from home means zero commute, more sleep, and unlimited hoodie time. Need support with tools or tech? We’ve got you.
- Career Pathways That Actually Go Somewhere - We don’t believe in staying stuck. Whether you want to move up, sideways, or try something totally new, we’ve got clear internal pathways and heaps of support to help you chase the next step in your career.
- Learning & Development - Access training, coaching, online learning and development opportunities so you’re constantly growing, professionally and personally. Got leadership vibes? We’ll help you level up with our Emerging Leaders Program designed to coach and develop future superstars.
- Culture That Doesn’t Feel Forced - Team events, virtual catch-ups, fun competitions, and a workplace where you can actually be yourself — not a corporate robot.
- Competitive Salary + Job Stability - We’re a growing, recognised business with big goals — and we reward the people who help us get there.
- Recognition Programs - Value Awards, shoutouts, and plenty of moments where we hype each other up. We love giving credit where it’s due.
What Kind of Person Works Well in our Company
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters -noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better
Originally posted on Himalayas