远程客户体验中心专员
Remote Customer Experience Center Specialist
关于公司
Group 1 Automotive, Inc.（NYSE: GPI）是全球汽车零售行业的财富250强企业，在美国和英国运营超过250家经销商和碰撞服务中心。作为美国第四大经销商集团，Group 1提供完整的汽车体验，包括车辆销售、融资、售后服务和数字零售解决方案。随着汽车行业不断发展，Group 1正在投资于人才、技术和运营卓越性，以塑造未来。我们的工作建立在一个简单的信念上，即客户体验的提升始于员工体验的改善。在Group 1，我们致力于不断寻找更聪明的方式服务客户并互相支持。我们相信，伟大的职业是在人们被信任、被挑战并获得成长空间的环境中建立的。如果您认同我们诚信、透明、专业、团队合作和尊重的核心价值观，您将在Group 1获得更多的机会、更多的支持，以及更多推动您职业发展的途径。
职位概述
英语及双语（西班牙语/英语）岗位开放
地点：远程办公（仅限休斯顿大区居民）
Group 1 Automotive, Inc. 正在招聘一名远程客户服务专员。该职位是客户寻求车辆服务时的第一接触点，负责提供卓越的客户体验，并帮助客户与合适的经销商资源对接。
远程客户服务与预约专员负责通过协助客户处理车辆服务咨询、安排服务预约以及高效专业地解决疑问，提供出色的服务。该职位支持多个Group 1经销商，并在客户的整个服务体验中成为值得信赖的资源。
这不是一个电话销售岗位。相反，您将与直接联系我们的客户互动，提供维护建议、保修问题、道路救援和预约安排的指导，同时确保每次互动都体现Group 1 Automotive对卓越客户服务的承诺。
理想的候选人以客户为中心，乐于助人，沟通能力强，并能在快节奏的环境中高效处理多项任务，注重细节。
职责
客户服务
- 为客户提供优质服务
查看英文原文
About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.Overview
English & Bilingual (Spanish/English) Opportunities Available
Location: Remote (Greater Houston Area Residents Only)
Group 1 Automotive, Inc is seeking to hire a Remote Customer Experience Center Specialist. This role serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources.
The Remote Customer Service & Appointment Specialist is responsible for providing outstanding customer service by assisting customers with vehicle service inquiries, scheduling service appointments, and resolving questions in a professional and efficient manner. This position supports multiple Group 1 dealerships while serving as a trusted resource for customers throughout their service experience.
This is not a cold-calling sales role. Instead, you'll engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling while ensuring every interaction reflects Group 1 Automotive's commitment to exceptional customer service.
The ideal candidate is customer-focused, enjoys helping others, communicates effectively, and thrives in a fast-paced environment where multitasking and attention to detail are essential.
Responsibilities
Customer Service
- Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
- Deliver exceptional customer service by professionally addressing customer questions and concerns.
- Build positive customer relationships while representing the Group 1 Automotive brand.
Appointment Scheduling
- Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
- Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
- Confirm appointment details and provide customers with service expectations.
Customer Support
- Respond to customer inquiries related to:
- Vehicle maintenance
- Service pricing
- Warranty coverage
- Roadside assistance
- Vehicle status updates
- Resolve customer concerns or coordinate with the appropriate dealership personnel to ensure timely resolution.
Documentation & Systems
- Accurately document customer interactions and appointment details within multiple computer systems.
- Maintain complete and accurate customer records while adhering to Company standards.
- Navigate multiple applications simultaneously while maintaining productivity and service quality.
Team Collaboration
- Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
- Contribute to team performance goals while maintaining high customer satisfaction standards.
- Demonstrate behaviors consistent with Group 1 Automotive's Values of Integrity, Transparency, Professionalism, Teamwork, and Respect.
Qualifications
Required
- Minimum of six months of experience in:
- Customer service
- Call center
- Retail
- Hospitality
- Appointment scheduling
- Or another customer-facing environment
- Excellent verbal communication and active listening skills.
- Strong customer service and problem-solving abilities.
- Comfortable recommending services and asking for the appointment when appropriate.
- Strong computer proficiency with the ability to navigate multiple systems simultaneously.
- Excellent organizational skills with strong attention to detail.
- Reliable attendance and the ability to work independently in a remote environment.
- Professional home office with high-speed internet (minimum 30 Mbps).
- Must reside within the Greater Houston area.
Preferred
- Bilingual (English/Spanish).
- Automotive dealership or service experience.
- Experience with appointment scheduling or customer contact center environments.
Compensation & Benefits
- Pay—$15.00 per hour and opportunity for overtime
- Monthly performance bonus opportunities
- Overtime opportunities
- $80 monthly technology allowance
- Paid training
- Annual performance reviews with merit increases
- Performance-based paid time off
- Employee discounts on vehicles, parts, and service
- Employee referral bonus opportunities of up to $800
Schedule
Candidates must be available to work one of the following shifts:
- 10:00 AM – 7:00 PM
- 10:30 AM – 7:30 PM
- 11:00 AM – 8:00 PM
- Rotating Saturdays (work one Saturday, followed by two Saturdays off)
- Every Sunday off
Work Environment
- Fully remote position for candidates residing in the Greater Houston area.
- Fast-paced customer contact environment supporting multiple dealership locations.
- Work requires frequent interaction with customers, dealership personnel, and multiple computer systems while maintaining productivity and service quality.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.Originally posted on Himalayas