客户服务人员：Salesforce营销云工作流
Customer Service Professionals: Salesforce Marketing Cloud Workflows
我们正在研究
我们正在进行一项付费研究，评估客服团队在日常工作中如何使用Salesforce Marketing Cloud。我们的目标是了解实际的活动执行、受众细分和沟通工作流程。这项研究有助于绘制典型的用户旅程，并识别平台中的常见痛点。
如何参与
您将从自己的电脑上完成一个异步屏幕录制任务。在会话期间，您将共享屏幕并讲述您的操作过程，当您浏览标准的Salesforce Marketing Cloud工作流程时。我们会要求您解释您的决策过程，突出您依赖的特定工具，并描述任务的结果。整个活动是自定进度的，需要清晰的音频记录。
适合人群
我们寻找积极使用Salesforce Marketing Cloud的客服专业人员和支持专家。我们欢迎有平台实际操作经验的客户成功经理、服务台主管和营销支持协调员。您应能够清楚地在视频中展示您的工作流程并清晰地表达您的过程。
您将做什么
- 录制一个典型Salesforce Marketing Cloud任务的视频演示
- 在浏览平台界面时共享屏幕
- 通过解释您采取的步骤和原因来讲述您的过程
- 强调您在工作流程中最常使用的功能或工具
申请条件
- 当前的客服或支持专业人员
- 有使用Salesforce Marketing Cloud的实际操作经验
- 擅长录制屏幕并提供清晰的音频解说
- 有可靠的电脑并配备正常工作的麦克风
报酬
每项任务70美元
准备参与吗？
立即开始您的付费面试 https://terac.com/interview/start/r/13a0726b-3698-4f78-82d1-ada921bc6dd6?utm_source=ashby_listing_description
关于TERAC
Terac正在构建全球最大的经过验证的人类专家池，用于人工智能。研究人员、人工智能实验室和产品团队使用Terac在各个行业、语言和技能领域招募、筛选和支付研究参与者。
了解更多请访问 terac.com https://terac.com 或在YouTube上关注 @jointerac https://www.youtube.com/@jointerac
查看英文原文
WHAT WE'RE RESEARCHING
We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
HOW IT WORKS
You will complete an asynchronous screen recording task from your own computer. During the session, you will share your screen and narrate your process as you navigate through a standard Salesforce Marketing Cloud workflow. We will ask you to explain your decision-making, highlight any specific tools you rely on, and describe the outcome of the task. The entire activity is self-paced and requires a clear audio recording of your walkthrough.
WHO THIS IS FOR
We are looking for customer service professionals and support specialists who actively use Salesforce Marketing Cloud. We welcome customer success managers, service desk leads, and marketing support coordinators with hands-on platform experience. You should be comfortable demonstrating your workflows and articulating your process clearly on video.
WHAT YOU'LL DO
- Record a video walkthrough of a typical Salesforce Marketing Cloud task
- Share your screen while navigating the platform interface
- Narrate your process by explaining the steps you take and why
- Highlight the features or tools you use most frequently during your workflow
WHO SHOULD APPLY
- Current customer service or support professional
- Hands-on experience using Salesforce Marketing Cloud
- Comfortable recording your screen and providing clear audio commentary
- Access to a reliable computer with a working microphone
COMPENSATION
$70 per task
READY TO PARTICIPATE?
Start your paid interview now https://terac.com/interview/start/r/13a0726b-3698-4f78-82d1-ada921bc6dd6?utm_source=ashby_listing_description
ABOUT TERAC
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.