技术部署负责人 - 新加坡
Technical Deployment Lead - Singapore
关于团队
OpenAI的前向部署工程团队与客户合作，将研究突破转化为生产系统。我们在客户交付和核心平台开发的交汇点上运作。
关于该职位
这是一个创始角色。作为技术部署负责人（TDL），你将定义OpenAI如何向客户提供复杂系统。你将负责它们的构建、交付和采用。你将把业务成果转化为技术计划，管理FDE、研究人员和客户工程师的日常执行，并与客户团队合作，确保交付支持他们的目标。
这不是一个管理职位，但你将对交付的全流程负责：与客户紧密合作以映射工作流程和成功标准，确保组件按时交付，并领导就绪性和变更管理以推动采用。你将跟踪进度，管理依赖关系，做出排序决策，并推动0→1原型通过MVP并实现扩展。你还将与产品和研究团队分享现场洞察，以指导路线图和优先级。
成功首先由影响力来衡量——能够为客户目标带来可衡量价值的部署，推动采用，并成为他们工作流程的关键部分。其他成功的衡量标准包括交付可靠性（里程碑达成，低重新打开/流失率）、运营杠杆（在多个部署中重复使用的模式）、压力下的判断力以及产品影响（现场信号推动路线图/架构的变化）。
这是一个高度信任、高度自主的角色。成功需要深厚的技术项目管理经验、对结果的极端责任感，以及能够深入客户工作流程并与客户团队合作，在快速推进中解决复杂的工程问题。
该职位位于新加坡。我们采用3天在办公室的混合模式，并提供搬迁协助。需要进行25-50%的旅行。
在该职位中，你将：
- 负责多个相互依赖的工作流的技术交付计划。将业务目标转化为包含里程碑、依赖关系和验收标准的路线图。
- 管理日常工程执行。跟踪并推动OpenAI FDE和客户团队的交付。保持进度无障碍并按顺序进行。实时权衡范围和优先级以保护关键路径。
- 与客户团队紧密合作，实现生产部署并推动采用。映射工作流程，设计工具/集成，并将需求转化为交付方案
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About the team
OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.
About the Role
This is a founding role. As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.
This is not a management role, however you'll own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities.
Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures).
This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace.
This role is based in Singapore. We use a hybrid model of 3 days in office and offer relocation assistance. Travel up to 25-50% is required.
In this role, you will:
- Own the technical delivery plan for multiple interdependent workstreams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
- Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.
- Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.
- Partner with Product and Research so platform components and research workstreams land in time to support deployment goals.
- Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.
- Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.
You’ll thrive in this role if you:
- Bring 7+ years of customer‑facing technical delivery leadership.
- Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
- Excel in high ambiguity environments. Know how to simplify complex and dynamic work.
- Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.
- Think strategically and pattern-match. Able to step back from execution detail, recognise broader trends across deployments, and connect customer needs to scalable, reusable solutions.
- Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs.
- Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls.
- You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution.
- Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher).
- Have expertise in at least one major sector (e.g., healthcare, energy, financial services, semiconductors, IT) to elevate solution framing and credibility.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.