客户基础专员 - 日语和英语流利**
Installed Base Specialist - Japanese & English Speaking**
SonicWall 是一家拥有超过 30 年专业知识的网络安全先驱，被公认为以合作伙伴为核心的领先公司，确保我们的合作伙伴及其客户在与网络犯罪的斗争中从不孤单。凭借在云、混合和传统环境中实时构建、扩展和管理安全的能力，SonicWall 为日益远程、移动和云端化的用户提供了持续的安全防护，应对不断增多的暴露点。凭借自身的威胁研究中心，SonicWall 能够快速且经济地提供定制的安全解决方案，帮助全球任何组织——企业、政府机构和中小型企业——实现安全目标。如需更多信息，请访问 www.sonicwall.com 或关注我们在 Twitter、LinkedIn、Facebook 和 Instagram 的账号。
作为 Installed Base 团队的一员，您将负责通过渠道合作伙伴推动现有 SonicWall 客户的安防解决方案销售。其他职责包括：生命周期管理、订阅绑定、解决方案交叉销售、周度预测、数据分析、销售策略的开发与执行，以及跨多个团队的销售协作。
Installed Base 职责和责任：
- 作为所有 Installed Base 销售咨询的主要联系人，包括对 LifeCycle 360° Installed Base 管理工具的培训和支持
- 通过电话和电子邮件主动与现有客户和渠道合作伙伴沟通，支持续约和 Installed Base 计划（Renew, Cultivate, Refresh, Retain）
- 提供符合客户需求和 SonicWall 目标的咨询式业务解决方案，包括在线直播解决方案演示
- 利用产品订阅数据和报告，提高 Installed Base 中活跃订阅的数量
- 通过展示对 SonicWall 产品、服务和技术的深入了解，加强客户关系，并利用跨职能资源实现成果
- 通过传达促销方案来发展和增长销售管道
- 坚持促进客户成功的团队价值观
- 主动解决升级问题，确保积极的客户结果
- 销售管道、机会和账户管理，确保信息流畅传递给区域销售团队和领导层
- 为提升团队的销售行为和绩效做出贡献
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查看英文原文
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers. Among other responsibilities, position objectives entail: lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams.
Installed Base Roles and Responsibilities:
- Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools
- Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain)
- Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations
- Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base
- Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utilizing cross-functional resources to deliver results
- Development and growth of Pipeline through communication of Promotional Offerings
- Uphold team values that promote Customer Success
- Proactively resolve escalations to ensure positive customer outcomes
- Sales Pipeline, Opportunity and Account Management leading to smooth information flow to regional sales teams and leadership
- Contribute to improving sales behavior and performance across teams
- Maintain documentation for all projects and initiatives involving Installed Base growth
Requirements:
- Excellent written and verbal communication skills
- Proficiency in English is required, proficiency in additional languages beyond English is highly preferred.
- Self-motivated with a proven ability to take initiative and drive projects to completion
- Quick to learn and adapt to new tools and technologies
- Proficient in Microsoft Excel
Desirables:
- Strong communication skills with the ability to translate complex data and analysis into clear, actionable business strategies to support effective decision-making
- Skilled in active listening and capable of extracting key insights from interactions with colleagues, partners, and customers
- Critical thinking abilities to interpret Installed Base strategies and deliver consultative, value-driven analysis
- Demonstrated success in meeting tight deadlines, managing multiple tasks, and prioritizing effectively in fast-paced environments
- Previous experience in a sales-driven setting
- Proven ability to juggle competing priorities while consistently driving initiatives to completion
- Excellent analytical and problem-solving capabilities
- Highly effective at cross-functional collaboration and teamwork
- Familiarity with Salesforce.com or similar CRM systems
- Some travel required <5%
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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