双语认证操作员 I
Bilingual Authentication Operator I
#### 公司简介
Experian 是一家全球数据和技术公司，为世界各地的人们和企业创造机会。我们运营于多个市场，包括金融服务、医疗保健、汽车、农业、保险等。Experian 投资于人才和先进的技术，以释放数据的潜力。我们在 32 个国家拥有 25,200 名员工。
我们的独特之处在于重视你的价值。Experian 的以人为本、包容和有目标的文化获得了众多奖项的认可——包括 _World’s Best Workplaces™ 2025_（《财富》全球前 25 名）和在 26 个国家获得的 _Great Place To Work™_ 等。_请在社交媒体上查看 Experian Life 或浏览我们的职业网站，了解原因。Experian 还自豪地成为平等机会和积极行动的雇主。_
#### 职位描述
对在线购买行为进行预防性欺诈分析，涵盖巴西内外的交易。这些分析师处理从最低到最高风险级别的订单，并可能参与订单筛选、重新检查已筛选的订单、重新分析、优先级设置、特定客户的对照组等工作。你的服务重点在于决策。
**职责：**
- 分析购买/服务请求，目标是批准这些请求并避免因欺诈（CBK）造成的损失，必要时用英语或葡萄牙语与客户联系，并确保达成目标；
- 执行大规模的购买/服务请求分析；
- 参与对齐会议和讨论分析流程以及职业和个人发展的改进；
- 处理客户服务中心（SAC）关于分析优先级的需求；
#### 要求
- 英语或西班牙语流利
- 办公软件技能
- 分析能力
- 良好的沟通能力
- 敏捷性
- 主动性
#### 额外信息
Serasa Experian 远远超出你的想象。本着创造更美好未来的宗旨，拓展人们和企业的机会，在巴西我们有超过 4,000 名员工在多样化的团队和专业领域工作。在这里，每一份知识和多样性都相互补充，你可以从事你最热爱的工作；我们致力于打造一个包容的文化和环境，让每个人都能平衡事业与个人责任和兴趣，重视幸福感。
我们非常致力于多元化和包容性。
查看英文原文
#### Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including _World’s Best Workplaces™ 2025_ (Fortune's Top 25 global) and _Great Place To Work™_ in 26 countries, among others. _Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer._
#### Job Description
Perform preventive fraud analysis on purchases made online, both within and outside of Brazil. These analysts handle orders with fraud risk ranging from the lowest to the highest levels, and may work on order screening, double-checking already screened orders, as well as re-analyses, priorities, control groups for specific clients, among others. Your service is focused on decision-making.
**Responsibilities:**
- Analyze purchase/service requests with the goal of approving these requests and avoiding losses resulting from fraud (CBK), making telephone contact in English or Portuguese with the customer when necessary and ensuring the delivery of your goals;
- Execute massive analyses on purchase/service requests;
- Participate in meetings for alignment and discussion of improvements in the analysis process and professional and personal development;
- Handle customer service (SAC) demands regarding prioritization in analyses;
#### Qualifications
- Fluent English or Spanish
- Office Suite
- Analytical skills
- Good communication
- Agility
- Proactivity
#### Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 26 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
[Find out what its like to work for Experian by clicking here](https://www.experian.com/careers/)