医疗入站客户服务代表 - 美国工作时间
Healthcare Inbound Customer Service Agent - USA Hours
ISTA Personnel Solutions South Africa 是一家充满活力、快速发展的BPO公司，为美国的医疗保健公司提供运营支持。我们不是招聘代理公司。我们是客户团队的专属延伸，以精准和专业的方式提供高质量服务。
我们正在寻找一位高度专业的 inbound 客户服务代表，具备出色的英语沟通能力，并展现出敬业精神和强烈的职业道德。理想的候选人应具备快速学习能力、优秀的解决问题能力和敏锐的分析思维，尤其是在解读保险信息和做出明智决策时。适应动态工作环境的灵活性、在压力下的冷静表现，以及以同理心和耐心处理客户问题的能力是该职位成功的关键。
请注意：
- 工作时间：此职位需要轮班工作，每周5天，覆盖美国时间（EST）周一至周日（包括夜班）
- 公共假期：此职位需要在南非和美国的公共假期工作（南非公共假期的补偿按照 BCEA 规定）
- 网络要求：必须使用固定光纤线路，上传和下载速度最低 25 Mbps，并具备有线以太网连接能力。通过 Rain、LTE、5G 或类似方式连接不可接受。没有固定光纤线路的申请人将不被考虑
- 电力备份：需要可靠的备用解决方案来应对停电和断电（UPS、逆变器、太阳能等）。没有可靠备用解决方案的申请人将不被考虑
- 工作环境：完全远程
岗位职责：
- 及时且礼貌地接听来电并回应患者咨询
- 验证患者的保险信息、个人信息和自付费用
- 使用排班系统安排/重新安排预约
- 向患者提供服务信息
- 准确且细致地在排班系统中输入和更新患者信息
- 维护患者预约、医疗需求和偏好的准确和最新记录
任职要求：
- 英语沟通能力出色
- 职业道德强
- 学习能力强，具备良好的解决问题能力
- 具备批判性思维，特别是在解读保险信息和做出决策时
- 在压力下保持冷静的能力
- 展现同理心的能力
查看英文原文
ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency. We act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.
We are seeking a highly professional Inbound Customer Service Agent with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.
PLEASE NOTE:
- Working Hours: This role requires you to work 5-day rotating shifts - USA hours (EST) Monday - Sunday (includes night shifts)
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered
- Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered
- Work Environment: Fully remote
Job Responsibilities:
- Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
- Verify patient insurance information, personal information and co-payments.
- Schedule/Reschedule appointments using the scheduling system.
- Provide patients with information on services.
- Input & update patient information in the scheduling system with precision and attention to detail.
- Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.
Requirements:
- Sophisticated with exceptional English communication skills.
- Strong work ethic.
- A fast learner with strong problem-solving skills.
- Critical thinker, particularly when interpreting insurance details and making informed decisions.
- Ability to remain calm under pressure.
- Ability to display empathy and patience in addressing customer concerns.
- Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Originally posted on Himalayas