远程会员服务代表 - 兼职
Remote Member Service Representative - Part Time
Copart, Inc. 是一家技术领先企业，也是全球领先的在线车辆拍卖平台，拥有超过200个设施遍布全球，Copart 将车辆卖家与分布在190多个国家的75万多个买家联系在一起。我们相信，通过我们的员工、流程和技术，每天都能提供无与伦比的体验。
远程客户服务代表（CSR）为 Copart 的内部和外部客户提供卓越的客户服务。通过深入了解 Copart 的业务流程，CSR 提供能够帮助并促进独特客户服务体验的解决方案。该职位的主要职责是通过客户在 Copart 的会员生命周期内提供电话支持。
CSR 是公司的形象，因为他们通常是客户与 Copart 的首次接触。
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· 能够在工作场所展现同理心
- 通过深入了解 Copart 的业务流程，CSR 提供能够帮助并促进独特客户服务体验的解决方案
- 理解客户需求并提供解决方案和支持
- 以专业的方式接听和拨打客户电话
- 以通话质量和生产效率进行考核
- 注重“首次通话解决”
- 使用公司资源收集信息，并提供解决方案以满足客户需求
- 其他指定任务
所需技能和经验
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能够展示工作场所的同理心
- 有客户服务中心相关办公支持经验者优先，一年以上
- 高中毕业
- 优秀的客户服务技能和态度
- 优秀的书面和口头表达能力
- 熟练使用 Microsoft Office 应用程序
- 注重细节
- 解决问题能力
- 计算机熟练 - MS 套件
- 打字速度 45 WPM
- 专业外表
- 在快节奏环境中具备多任务处理能力
- 双语能力为加分项
- 根据需要偶尔加班
薪资：每小时 16.04 至 22.00 美元
加利福尼亚州、科罗拉多州、纽约州、华盛顿州的岗位薪资范围为每小时 18.00 至 24.00 美元
福利摘要：
- 医疗保险
- 401k
- ESPP - 员工股票购买计划（需每周工作至少 20 小时，持续 5 个月）
以及许多其他员工福利。
在 Copart，我们致力于发挥多样性、包容性和协作的力量。通过接纳不同的观点，我们打开创新之门，释放团队的全部潜力。我们致力于打造一个让每个人都能充分发挥潜能的工作环境。
查看英文原文
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
The CSR is the face of the Company as they are often the first interaction our customers have with Copart.
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· Must be able to show empathy in the workplace
- Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
- Understanding client needs and offering solutions and support.
- Answer and place calls in a professional manner.
- Measured on Call Quality and Productivity
- Focus on a "1st call resolution".
- Use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Required Skills and Experience
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Must be able to show empathy in the workplace.
- One year of office support experience in a customer service role preferred.
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with Microsoft Office Applications
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed.
Pay: $16.04 - $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly
Benefits Summary:
- Medical
- 401k
- ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months)
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Originally posted on Himalayas