应收账款与催收经理
AR & Collections Manager
AssetWatch通过提供无与伦比的设备状态监控体验，为全球制造商提供支持，以保障制造运行时间。我们致力于关心客户每天所关注的资产。我们是一个专注且有能力的团队，包括世界知名的工程师和杰出的商业领袖，他们有着共同的目标——打造预测性维护的未来。在进入快速发展的下一阶段时，我们正在寻找能够引领这一进程的人才。
**职位机会**
AR与收款经理负责公司整个应收账款和收款流程，包括完整的收款生命周期、现金收款、支付方式优化、未分配付款处理、新客户上线以及DSO管理。在高流量SaaS计费环境中，随着客户快速增长，该职位需要建立一个高效运作的收款团队，设计并推动实现收款目标，并实施可扩展的流程。AR与收款经理向会计副总裁汇报，并与会计经理——计费与收入、销售、收入运营和客户成功部门紧密合作。
**收款与应收账款**
- 负责所有客户账户的完整应收账款收款生命周期——从发票发送到收款、争议解决和升级。
- 设计、实施并持续优化结构化的收款节奏：自动化催收流程、人工联系协议、升级触发条件和信用冻结阈值。
- 设计并监控个人和团队的收款目标——包括DSO目标、账龄减少里程碑、收款率基准和活动指标，并每周和每月对团队进行问责。
- 通过有纪律的流程、数据驱动的优先级排序和主动的账户管理，推动可衡量且持续的DSO减少。
- 每日和每周监控应收账款账龄；识别高风险、逾期和有风险的账户并及时采取行动。
- 与会计副总裁合作，制定并执行信用政策、付款条款、信用冻结程序和坏账授权阈值。
- 全程处理客户争议和账单差异，与会计经理——计费与收入合作，快速解决根本原因。
- 建立并维护良好的客户关系，以支持及时收款
查看英文原文
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
**What’s the Opportunity**
The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.
**Collections & Accounts Receivable**
- Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.
- Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.
- Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.
- Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.
- Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action.
- Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting.
- Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.
- Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.
- Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.
**Payment Methods, Cash Receipts & ACH Migration**
- Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly.
- Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team.
- Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.
- Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.
- Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.
- Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.
- Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.
**New Customer Onboarding & Credit**
- Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.
- Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms.
- Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued.
- Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions.
- Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default.
**AR Inbox & Customer Communication**
- Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.
- Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows.
- Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce.
- Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently.
**Reporting & Analytics**
- Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership.
- Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix.
- Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly.
- Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making.
- Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off.
- Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders.
**Internal Controls & Process Improvement**
- Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment.
- Build and maintain comprehensive standard operating procedures for all AR and collections workflows.
- Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth.
- Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software.
- Support internal and external audits with AR reconciliations, aging documentation, and policy evidence.
- Cross-train team members on all key AR workflows to eliminate single points of failure.
**Leadership Responsibilities**
- Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales.
- Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly.
- Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve.
- Establish a team culture of accountability, urgency, and customer professionalism.
- Conduct regular 1:1s, provide ongoing coaching, and support career development for team members.
- Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff.
- Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations.
This role is located in the United States.
**Qualifications**
- Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.
- 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required.
- Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes.
- Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required.
- Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required.
- Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred.
- Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.
- Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous.
- Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.
- Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination.
- Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters.
- High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.
#LI-REMOTE
The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.
AssetWatch Salary Range (US)
$92,000—$114,000 USD
**What We Offer:**
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.