企业系统管理员
Enterprise System Administrator
Cottingham & Butler 正在寻找一位经验丰富的 Salesforce 管理员，负责管理、优化和推动我们 Salesforce 生态系统的战略发展。该职位将作为 Salesforce 平台的主要负责人，推动用户使用、系统增强、自动化、报告和数据完整性，同时与业务相关方紧密合作，改进销售、服务和运营流程。
你将负责
- 作为 Salesforce 的主要管理员，包括用户管理、安全设置、配置文件、权限集、角色和共享规则。
- 配置和维护 Salesforce 对象、字段、页面布局、验证规则、记录类型、流程和其他声明式解决方案。
- 使用 Salesforce Flow 和其他低代码工具设计、构建和优化业务流程自动化。
- 与业务领导者和终端用户合作，收集需求，并将业务需求转化为可扩展的 Salesforce 解决方案。
- 创建和维护提供可操作业务洞察力的报告、仪表板和分析。
- 通过治理、去重、数据导入、清理计划和持续监控来管理数据质量。
- 支持并维护 Salesforce 与第三方应用程序之间的集成，使用 API、中间件和原生集成工具。
- 协调 Salesforce 增强功能和更新的测试、部署和发布管理活动。
- 评估并实施新的 Salesforce 功能、产品和能力，包括 Salesforce Einstein 和基于 AI 的功能。
- 开发用户文档、培训材料和最佳实践，以推动采用并最大化平台效果。
- 监控系统性能，排查问题，并为组织内的用户提供高级支持。
所需资格
- 信息体系、商业、计算机科学或相关领域的学士学位，或同等经验。
- 在复杂的企业环境中拥有 5 年以上的 Salesforce 管理经验。
- 深入了解 Salesforce 配置、安全模型、自动化工具、报告和数据管理。
- 有收集业务需求并交付提升效率和用户体验的 Salesforce 解决方案的经验。
- 有支持 Salesforce 集成和数据同步流程的实际经验。
- 对 CRM 最佳实践、治理和数据管理有深刻理解。
- 具备出色的解决问题、沟通和利益相关者管理能力。
查看英文原文
Cottingham & Butler is seeking an experienced Salesforce Administrator to lead the administration, optimization, and strategic growth of our Salesforce ecosystem. This role will serve as the primary owner of the Salesforce platform, driving user adoption, system enhancements, automation, reporting, and data integrity while partnering closely with business stakeholders to improve sales, service, and operational processes.
What You'll Do
- Serve as the primary administrator for Salesforce, including user management, security, profiles, permission sets, roles, and sharing rules.
- Configure and maintain Salesforce objects, fields, page layouts, validation rules, record types, flows, and other declarative solutions.
- Design, build, and optimize business process automation using Salesforce Flow and other low-code tools.
- Partner with business leaders and end users to gather requirements and translate business needs into scalable Salesforce solutions.
- Create and maintain reports, dashboards, and analytics that provide actionable business insights.
- Manage data quality through governance, deduplication, data imports, cleansing initiatives, and ongoing monitoring.
- Support and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integration tools.
- Coordinate testing, deployment, and release management activities for Salesforce enhancements and updates.
- Evaluate and implement new Salesforce features, products, and capabilities, including Salesforce Einstein and AI-driven functionality.
- Develop user documentation, training materials, and best practices to drive adoption and maximize platform effectiveness.
- Monitor system performance, troubleshoot issues, and provide advanced support to users across the organization.
Required Qualifications
- Bachelor's degree in Information Systems, Business, Computer Science, or equivalent experience.
- 5+ years of Salesforce Administration experience in a complex, enterprise environment.
- Deep knowledge of Salesforce configuration, security model, automation tools, reporting, and data management.
- Experience gathering business requirements and delivering Salesforce solutions that improve efficiency and user experience.
- Hands-on experience supporting Salesforce integrations and data synchronization processes.
- Strong understanding of CRM best practices, governance, and data stewardship.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- Salesforce Administrator Certification required or strongly preferred; Advanced Administrator, Business Analyst, or Platform App Builder certifications are a plus.
- Experience with Salesforce Flow, Approval Processes, Dynamic Forms, and Lightning Experience customization.
- Working knowledge of Apex, SOQL, Lightning Web Components (LWC), or Salesforce development concepts.
- Experience with Sales Cloud, Service Cloud, Experience Cloud, or Financial Services Cloud.
- Experience in insurance, employee benefits, financial services, or a highly regulated industry.
- Experience leveraging Salesforce Einstein, Agentforce, Copilot, or other AI-enabled Salesforce capabilities.
Skills & Competencies
Strong Salesforce platform expertise, business process analysis, solution design, data management, stakeholder collaboration, communication, continuous improvement mindset, and the ability to translate business challenges into scalable CRM solutions.
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
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Originally posted on Himalayas