汽车租赁客户服务中心与预订协调员
Car Rental Customer Service & Reservations Coordinator
关于公司
Buddle 成立的初衷是解决全球各行各业对可靠且高效的招聘解决方案日益增长的需求。我们的使命是无缝连接企业与专业人才，建立双方都能受益的长期合作关系。在 Buddle，我们每一份招聘解决方案中都优先考虑信任、价值和可持续性。
职位描述
作为客户服务中心与预订协调员，您将是客户寻找车辆租赁服务时的第一联系人。您的主要职责是快速响应新咨询，提供有用且准确的信息，准备报价并把咨询转化为确认的预订。
您将通过电话、邮件和 Checkit 与客户沟通，在需要时提供非工作时间的支持，并与澳大利亚团队紧密合作，确保客户获得及时且顺畅的服务体验。
此职位最初专注于客户服务与预订，随着您在公司中的逐步熟悉，也将有机会承担更广泛的责任。
主要职责
- 客户服务：通过邮件、电话和 Checkit 及时且专业地回应客户的咨询，向客户清晰地介绍其汽车租赁服务。
- 报价与预订：协助客户获取租赁报价、了解可用性及处理一般性问题，引导他们完成预订流程，并将咨询转化为确认的预订。
- 销售与转化：以积极主动、以客户为中心的方式将进线咨询和报价转化为确认的预订。根据客户需求，识别推荐相关附加租赁产品和服务的机会。
- 非工作时间支持：监控并回应客户在客户标准运营时间之外的咨询，及时处理紧急事项，并在需要时由岸上团队跟进非紧急咨询。
- 系统管理：使用 Rental Car Manager 和 Checkit 管理客户咨询，更新信息，并维护准确的预订和客户记录。
- 报价与咨询跟进：主动跟进合适的报价和客户咨询，确保因延迟或不完整的沟通而丢失潜在预订的情况不会发生。
- 团队支持：与岸上团队联络，将需要进一步协助的咨询或问题进行升级，并在交接时确保流程顺畅
查看英文原文
About Us
Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.
About the Role
As a Customer Service & Reservations Coordinator, you will be one of the first points of contact for customers looking to hire a vehicle. Your primary focus will be responding quickly to incoming enquiries, providing helpful and accurate information, preparing quotes and converting enquiries into confirmed bookings.
You will communicate with customers across phone, email and Checkit, provide after-hours support where required, and work closely with the Australian team to ensure customers receive a prompt and seamless experience.
This is initially a focused customer service and reservations role, with the opportunity to take on broader responsibilities as you become established within the business.
Key Responsibilities
- Customer Service: Respond promptly and professionally to customer enquiries received via email, phone, and Checkit, providing clear and helpful information about the client's car rental services.
- Quotes and Bookings: Assist customers with rental quotes, availability, and general queries, helping guide them through the booking process and converting enquiries into confirmed bookings.
- Sales & Conversion: Take a proactive, customer-focused approach to converting inbound enquiries and quotes into confirmed bookings. Identify opportunities to recommend relevant additional rental products and services based on the customer's needs.
- After-Hours Support: Monitor and respond to customer enquiries received outside the client's standard operating hours, addressing urgent matters promptly and ensuring non-urgent enquiries are followed up by the onshore team when required.
- Systems Administration: Use Rental Car Manager and Checkit to manage customer enquiries, update information, and maintain accurate booking and customer records.
- Quote & Enquiry Follow-Up: Proactively follow up open quotes and customer enquiries where appropriate, ensuring potential bookings are not lost due to delayed or incomplete communication.
- Team Support: Liaise with the onshore team to escalate enquiries or issues that require further assistance and ensure a smooth handover when necessary.
Other Responsibilities
- Make necessary process suggestions and improvements which can help the team.
- Contribute to team effort by accomplishing related results as needed.
- Perform other related tasks and duties that may be assigned by the client later on as the role develops.
- Potentially provide additional administrative and customer support across the client's other automotive businesses in the future.
About You
- Previous experience in customer service, sales support, reservations, bookings, or a similar customer-facing role.
- Excellent verbal and written English communication skills, with the ability to communicate confidently and professionally with customers.
- Highly confident speaking with customers over the phone, with clear spoken English and the ability to build rapport, understand customer requirements and professionally guide conversations towards a booking.
- Strong customer service skills, with a friendly and solutions-focused approach.
- Comfortable handling sales conversations and upselling additional products or services.
- Commercially minded, with an understanding that providing excellent customer service and converting enquiries into bookings are equally important aspects of the role.
- Highly responsive and able to prioritise customer enquiries, particularly when dealing with time-sensitive requests.
- Excellent organisational and time-management skills, with the ability to manage multiple enquiries and tasks.
- Strong attention to detail when handling customer and booking information.
- Ability to work independently in a remote environment and take ownership of tasks.
- Confident using computer systems and able to quickly learn new software and processes.
- Experience in car rental, travel, tourism, hospitality, reservations, or another service-based industry would be an advantage.
- Experience using Rental Car Manager, Checkit or similar booking/reservation management software would be highly regarded.
Buddle Benefits Included
Health insurance
Internet allowance
KPI incentive program
Fortnightly virtual happy hour
Annual group offsites
Finer Details
Schedule:
Start Date:
TO BE AMENDED
Salary: 50,000 PHP/monthOriginally posted on Himalayas