客户关怀专员 - 商业团队，Geisinger Health Plan（东部标准）
Customer Care Associate - Commercial team, Geisinger Health Plan (Eastern Stand
位置：
在家办公（宾夕法尼亚州）
班次：
白天（美国）
每周计划工作时长：
40 小时
员工类型：
正式员工
豁免状态：
否
职位简介：
Geisinger Health Plan 现在正在为我们的 2026 年 11 月（11/16/2026）培训课程招聘全职客户关怀专员。如果您正在寻找一个在医疗保健领域开始职业生涯的机会，您不仅可以在我们的医保计划中成长，还能在 Geisinger 医疗体系中发展，请申请。
职位职责：
客户关怀专员是客户与医保计划之间的主要联系人。通过适当的教育、信息和后续跟进，为客户解答问题和/或解决疑虑，提供卓越的客户服务。
- 向客户提供有关计划、产品、系统和流程的知识，以解决客户的疑问/问题。
- 作为客户的首要联系人。
- 通过电话联系、书面通信、电子邮件和现场访问与客户保持良好的关系。
- 调查所有疑问/问题，确保及时提供准确的信息。为所有客户疑问和查询提供解决方案。
- 与相关部门沟通协调，解决客户的问题。
- 准确记录和编码所有咨询/问题。
- 向客户提供投诉/申诉和申诉流程。
- 记录投诉/申诉和申诉，并转交至相应团队进行处理。
- 完成外呼电话，以解决复杂的福利、资格、保费、药房、索赔或其他相关问题。
工作通常在办公室环境中进行。需履行所有岗位特定职责，并遵守所有组织的政策和程序。本职位描述中的具体陈述并非旨在涵盖所有内容，而是代表成功完成该职位所需的一些典型要素。
职位详情：
工作时间/时长
- 营业时间为周一至周五早上 7 点至晚上 7 点。周六早上 8 点至下午 2 点。
- 根据业务需求，班次可能会调整，面试和招聘过程中将讨论具体安排。
- 在业务高峰期和新的选举期间，可能需要延长工作时间。
居家办公要求：
为确保远程工作的高效和安全，需满足以下条件：
- 安静、专用的工作空间：在您家中的一个私人、无干扰区域。
查看英文原文
Location:
Work from home (Pennsylvania)Shift:
Days (United States of America)Scheduled Weekly Hours:
40Worker Type:
RegularExemption Status:
NoJob Summary:
Geisinger Health Plan is now hiring full-time Customer Care Associates for our November 2026 (11/16/2026) training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also Geisinger health system, please apply.Job Duties:
The Customer Care Associate is the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
- Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns.
- Serves as primary contact for customers.
- Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
- Investigates all concerns/issues to assure accurate information is provided in a timely manner. Provides resolution for all customer concerns and inquiries.
- Communicates and coordinates with the appropriate internal departments to resolve customer concerns.
- Documents and codes accurately all inquiries/concerns.
- Provides customers with the complaint/appeal and grievance process.
- Documents complaint/appeal and grievances and forwards to the appropriate team for processing.
- Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Work Schedule / Hours
- Hours of Operation are Monday thru Friday 7am - 7pm. Saturday 8am - 2pm.
- Shifts can change based on business need and process will be discussed during the interview & hiring process.
- During peak business times, and new election periods, extended hours may be required.
Work at Home requirements:
To ensure a productive and secure remote work environment, the following conditions must be met:
- Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.
- Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.
High-Speed Internet Connection:
Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).
Minimum Speed Requirements:
- Download: 75 Mbps
- Upload: 25 Mbps
- Ping: Less than 150 ms
- Jitter: Less than 30 ms
- Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.
Education:
High School Diploma or Equivalent (GED)- (Required)Experience:
Minimum of 1 year-Customer Service (Preferred)Certification(s) and License(s):
Skills:
Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Originally posted on Himalayas