首席幕僚
Chief of Staff
首席运营官
关于 Hello Alpha
在 Hello Alpha，我们致力于通过提供可及、公平且负担得起的虚拟医疗保健服务，彻底改变医疗保健行业。加入我们的团队意味着成为一家深刻以使命驱动的组织的一员，正处于增长的关键转折点。这是一个难得的机会，可以塑造一家直接影响患者生命并重新定义远程医疗格局的公司的运营基础。如果你是一位喜欢在动态环境中工作的建设者，并希望你的工作产生有意义的现实影响，现在加入我们是前所未有的激动时刻。
职位概述
首席运营官是关键的战略和运营负责人，负责推动人力资源运营、业务运营和业务开发方面的执行。直接与高管领导层合作，该职位管理组织基础设施、法律和安全合规、员工行政事务以及战略B2B合作伙伴关系，以支持可扩展的增长。
主要职责
人力资源运营
- 负责从薪酬处理到退休计划管理的全流程。
- 管理员工全生命周期，包括入职、离职和休假管理政策。
- 作为员工福利和人力资源运营问题的内部联系人。
业务运营、审计与合规
- 主导并管理组织合规计划，包括推动SOC2准备，领导年度企业保险续保和持续的风险管理流程
- 与外部合规供应商合作，管理50个州的运营合规性和实体州资格
- 作为公司和合同事务的外部法律顾问的主要业务联络人。
- 直接管理执行助理（EA），并建立委托框架以优化行政和高管工作流程。
业务发展与战略增长
- 驱动B2B合作伙伴关系的全流程管理，并领导专注于合作伙伴成功和保留的举措。
- 建立数据共享协议，并为关键客户和合作伙伴定期进行绩效报告和仪表板展示。
- 主导并执行信息请求/提案（RFI/RFP）流程，撰写和整理商业发展机会的材料。
任职要求
- 在快节奏环境中，具有4年以上业务运营、首席运营官或通用管理职位的经验。
- 具有实际操作经验
查看英文原文
Chief of Staff
About Hello Alpha
At Hello Alpha, we are on a mission to revolutionize healthcare by providing accessible, equitable, and affordable virtual care for all. Joining our team means becoming part of a deeply mission-driven organization at a thrilling inflection point of growth. This is a rare opportunity to shape the operational foundation of a company that is directly impacting patient lives and redefining the telemedicine landscape. If you are a builder who thrives in dynamic environments and wants your work to have a meaningful, real-world impact, there has never been a more exciting time to join us.
Role Overview
The Chief of Staff serves as a key strategic and operational lead, driving execution across People Operations, Business Operations, and Business Development. Working directly with executive leadership, this role manages organizational infrastructure, legal and security compliance, employee administration, and strategic B2B partner relationships to support scalable growth.
Key Responsibilities
People Operations
- Oversee end-to-end payroll processing and retirement plan administration.
- Manage the full employee lifecycle, including onboarding, offboarding, and leave management policies.
- Serve as the internal point of contact for employee benefits and HR operational inquiries.
Business Operations, Audit & Compliance
- Own and manage organizational compliance initiatives, including driving SOC2 readiness, and lead annual corporate insurance renewals and ongoing risk management processes
- Manage 50-state operational compliance and entity state qualifications in partnership with external compliance vendors
- Serve as the primary operational liaison to outside legal counsel for corporate and contractual matters.
- Directly manage the Executive Assistant (EA) and establish delegation frameworks to optimize administrative and executive workflows.
Business Development & Strategic Growth
- Drive end-to-end B2B partnership management and lead initiatives focused on partner success and retention.
- Establish data-sharing protocols and maintain regular performance reporting and dashboarding for key clients and partners.
- Own and execute the Request for Information/Proposal (RFI/RFP) process, writing and assembling materials for business development opportunities.
Qualifications
- 4+ years of experience in business operations, chief of staff, or general management roles within a fast-paced environment.
- Demonstrated hands-on experience in basic People Ops workflows (payroll, 401k, leave, onboarding).
- Proven track record of managing external vendors, legal counsel, and complex multi-state operational requirements.
- Experience managing executive support personnel and delegating complex administrative workflows.
- Strong written communication and analytical skills, with specific experience executing RFIs and client reporting frameworks.
Position Details:
· Full time (1.0 FTE)
- Hiring range: $120K-$180K
- Remote
Originally posted on Himalayas