战略客户成功经理
Strategic Customer Success Manager
GenLogs 是一家硬件、软件和数据公司，正在打造下一代卡车智能™技术。我们的使命是构建牢不可破的供应链，以使我们的世界更安全、更强大。通过全国范围内的传感器网络，我们帮助客户寻找承运商，消除欺诈和盗窃，并提供美国所有卡车的实时可视性。通过边缘传感、计算机视觉、AI 驱动分析和大规模现场部署的交叉点，GenLogs 正在改变运输数据的采集、保护和商业化方式。
关于市场进入团队
- GenLogs 的市场进入（GTM）团队负责将我们的卡车智能™平台带给依赖可信赖、实时货运可视性的组织。我们直接与经纪人、承运商、发货人、保险公司和港口合作，定义问题、规划运营部署并扩展高影响力项目。
- 客户成功职能是更大的 GGT 框架中的一个独立分支，还包括：业务发展、销售、售前支持、客户服务、合作伙伴关系、渠道和市场营销。
- 我们负责客户群体的所有售后活动，包括账户管理、扩展和续约。
关于职位
高级客户成功经理的主要职责是推动战略客户合作，在 GenLogs 最大和最复杂的客户账户中最大化长期客户价值。作为高级 CSM，您将负责高价值客户的组合，并作为执行和运营利益相关者的可信顾问。您将制定账户策略，指导复杂实施，推动高管对齐，并识别长期增长和扩展的机会。
您将负责的工作
- 企业账户管理：负责和管理一组战略企业客户。
- 战略上线和实施：领导涉及多个利益相关者、业务部门和工作流程的复杂部署，确保客户成功。
- 高管利益相关者管理：在客户组织内建立信任关系，包括运营领导者、总监和高管利益相关者。
- 战略账户规划和季度业务回顾（QBR）：制定账户计划并领导以投资回报率、采用趋势、战略举措和业务影响为重点的高管业务回顾。
- 扩展和续约管理：推动长期账户增长策略。
查看英文原文
GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
- The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
- The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
- We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.
ABOUT THE JOB
The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.
WHAT YOU'LL DO
- Enterprise Account Management: Own and manage a portfolio of strategic Enterprise customers.
- Strategic onboarding and implementation: Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
- Executive stakeholder management: Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
- Strategic account planning and QBRs: Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
- Expansion and renewal ownership: Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
- Cross-functional leadership: Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
- Customer insights and advocacy: Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.
- Travel: Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events.
QUALIFICATIONS
- Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
- 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
- Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
- Demonstrated success driving customer retention, expansion, and executive-level relationships.
- Strong experience with account planning, executive presentations, and business reviews.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Proven ability to influence cross-functional teams and operate in fast-paced environments.
- B2B SaaS experience required.
- Transportation/logistics or commercial auto insurance experience preferred.
BENEFITS
Healthcare
- Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
- Employer contribution towards premiums of optional higher-end plans
Time Off
- Unlimited PTO
- Sick leave
- Company holidays (GenLogs observes all federal US Government holidays)
- Flexible leave for caregiving and medical needs
Family Support
- Paid parental leave
Professional Development
- Budget availability for approved professional development courses, certifications, and training
Travel Support
- 100% travel reimbursement for all approved company travel and spending
Retirement Savings
- 401(k) plan
Originally posted on Himalayas