高级工程师，云运维
Senior Engineer, Cloud Operations
### **我们是谁**
Pindrop 是 AI 时代的真正人类 + 正确人类® 身份信任平台。随着 AI 驱动的欺诈行为和深度伪造技术正在侵蚀数字通信中的信任，Pindrop 在实时语音、视频和数字互动中提供持续的身份验证和深度伪造检测。
企业依靠 Pindrop 每年保护数十亿美元的高风险客户交互，包括美国顶级银行，以及领先的保险公司和医疗保健提供商。Pindrop 由每年训练超过 15 亿次真实世界交互的模型驱动，并受到 300 多项专利的保护，恢复信任的同时减少欺诈，降低运营成本并提升客户体验。
被《时代》杂志评为 2026 年十大最具影响力软件公司之一，并被 Inc. 杂志评为创新类最佳商业公司，Pindrop 得到包括 Andreessen Horowitz、IVP 和 CapitalG 在内的领先投资者的支持。
### **关于团队**
Pindrop 的云工程团队构建和运营基础设施，使其可靠、自动化、可观测且高性能，从而使产品工程师能够专注于创造创新的全球解决方案——而无需担心底层运行什么。
我们是一个充满活力、高度协作的团队，对可靠性、可扩展性和自动化有着不懈的热情。如果可用性、可观测性和基础设施即代码是你的个人信仰体系的一部分，那么你将在 Pindrop 云工程团队中感到如鱼得水。
### **你将做什么**
- 设计、文档化、构建、运营和优化大规模、高可用的多云基础设施和服务。
- 负责并演进我们在 AWS 和 GCP 上运行的 SaaS 平台的关键组件。
- 管理、改进和扩展我们的可观测性堆栈和操作流程。
- 分析性能、可用性和平台稳定性问题，并提出创新的长期解决方案。
- 识别瓶颈、手动工作流和低效流程，并将其自动化为可靠、可衡量的系统。
- 同时处理多个项目，并跨团队协作以建立和推广最佳实践。
- 将工程流程从临时性转变为文档化、优化和可重复的流程。
- 提升云组件的可扩展性、成本效率和可靠性。
- 参与 24/7 的值班轮班。
### **你是谁**
- 你在快节奏的环境中能胜任多种角色，处理优先级并进行上下文切换。
- 你能理解并应用复杂的系统架构和设计原则。
查看英文原文
### **Who We Are**
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
### **About the Team**
Pindrop’s Cloud Engineering teams build and operate infrastructure so reliable, automated, observable, and performant that product engineers can focus entirely on creating innovative, global solutions—without worrying about what’s running underneath them.
We are a high-energy, deeply collaborative team with an unrelenting passion for reliability, scalability, and automation. If uptime, observability, and infrastructure-as-code are part of your personal belief system, you’ll feel right at home on the Pindrop Cloud Engineering team.
### **What you’ll do**
- Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.
- Own and evolve key components of our SaaS platform running on AWS and GCP.
- Manage, improve, and scale our observability stack and operational processes.
- Analyze performance, usability, and platform stability issues, and propose innovative, long-term solutions.
- Identify bottlenecks, manual workflows, and suboptimal processes—and automate them into reliable, measurable systems.
- Work on multiple initiatives in parallel while collaborating across teams to establish and promote best practices.
- Mature engineering processes from ad-hoc to well-documented, optimized, and repeatable.
- Improve the scalability, cost efficiency, and reliability of cloud components.
- Participate in a 24/7 on-call rotation.
### **Who you are**
- You thrive wearing many hats, juggling priorities, and context-switching in a fast-moving environment.
- You can understand systems end-to-end, become a subject matter expert, and confidently troubleshoot, configure, and improve platforms.
- You make thoughtful, high-impact recommendations across automation, architecture, security, and maintainability.
- You are highly self-motivated and effective with minimal supervision.
- You see problems, take ownership, and drive them to completion.
- You have a genuine curiosity for technology and continuously explore emerging tools and approaches.
- You’re comfortable diving into unfamiliar technologies and learning as you go.
- You take accountability seriously—doing what you say you’ll do and consistently over-delivering.
- You remain resilient, optimistic, and solution-oriented in the face of ambiguity and change.
- You are adaptable, resourceful, and able to keep the big picture in mind while navigating details.
### **You have**
- Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP.
- Hands-on experience with container orchestration platforms such as Kubernetes (EKS/GKE) and service mesh technologies.
- Strong background in observability systems for monitoring, alerting, and performance analysis.
- Experience building and optimizing centralized logging pipelines for large-scale systems.
- On-call experience, including troubleshooting, incident response, and system administration.
- 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles.
- Proficiency with infrastructure and deployment tooling such as Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio.
- Strong scripting skills (Python, Bash, and/or TypeScript preferred).
- Hands-on experience with CI/CD ecosystems and tooling (GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.).
- Experience working with relational databases (PostgreSQL, MySQL, or similar), including HA design, query optimization, and debugging.
- Proven experience operating distributed systems and applying CI/CD best practices.
- Telephony infrastructure experience is a plus.
### Your First 90 Days
#### Within 30 Days
- Meet your team and key collaborators.
- Get set up with accounts, tools, and access.
- Learn our products, services, workflows, and environments.
- Understand team expectations and begin contributing to projects.
- Start submitting and reviewing pull requests.
#### Within 60 Days
- Contribute independently to ongoing initiatives.
- Participate confidently in design discussions and reviews.
- Continue submitting and reviewing PRs with increasing ownership.
#### Within 90 Days
- Develop a strong understanding of platform architecture and services.
- Begin making technical decisions aligned with team standards and architectural principles.
- Take ownership of meaningful components or initiatives.
### **What We Offer**
As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- Remote-first culture
##### This position is contracted through Alcor BPO.
#LI-Remote
### **Not sure if this is you?**
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
#### **AI - A Transformative Force**
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
#### **Pindrop is an Equal Opportunity Employer**
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.