首席运营官
Chief Operations Officer
该职位需要领导并发展项目管理领导团队，确保目标和成果的责任落实，同时培养强大的组织文化。将定义并推动项目卓越的运营愿景，整合系统和流程以提高交付效率和客户满意度。此外，需与首席增长官合作，使运营与增长计划保持一致，确保可扩展性和可持续性。除与CGO合作外，该人员还需展示与多样化利益相关者良好沟通的能力。该领导者将对AL的愿景和使命充满热情，并具备培养项目管理卓越所需的品格和能力。
重要信息
- 全职，每周工作40小时。
- 远程岗位，面向全美所有时区的候选人。
- 有通过多层领导结构进行管理的 proven 经验，包括培养并让负责其他员工的领导者承担责任。
- 5至7年在多户住宅或行业领导、业务发展或项目管理方面的经验。
- 3至5年带领团队的经验。
- 熟练使用 Microsoft Office、HubSpot 和 Asana 为加分项。
职责：
- LMA（领导、管理、问责）+ 文化 - 领导并发展项目管理领导团队。指导、指导并让领导者对明确的目标、活动和结果负责。树立项目管理文化的基调，确保期望、价值观和卓越标准在整个团队中得到一致体现。
- 主导并推动运营愿景 – 定义并维护与组织战略一致、满足组织目标的项目卓越、培训和交付愿景。
- 整合并协调项目管理职能 – 确保项目管理和培训职能作为一个协同系统运作，提供一致的质量和影响。
- 强化系统和流程 – 推动可扩展的系统、流程和工具，以提高项目交付、协调员发展、客户满意度以及人员影响力的扩展。
- 与CGO合作以实现可持续增长 – 与首席增长官紧密合作，使运营能力与增长计划保持一致，确保扩展是战略性、可扩展且可持续的。树立并倡导强大的跨职能合作，设定清晰的预期。
查看英文原文
The role involves leading and developing the program management leadership team, ensuring accountability for goals and results while fostering a strong organizational culture. It will define and drive the operational vision for program excellence, integrating systems and processes to improve delivery and client satisfaction. Additionally, it involves collaboration with the Chief Growth Officer to align operations with growth initiatives, ensuring scalability and sustainability. In addition to partnering with the CGO, this individual must demonstrate the ability to relate well to a diverse group of stakeholders. This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to cultivate program management excellence.
Important Details
- Full time, 40 hours per week.
- Remote position open to candidates across all U.S. time zones.
- Proven experience leading through multiple layers of leadership, including developing and holding accountable leaders who manage other employees.
- 5 to 7 years experience in multifamily or industry leadership, business development, or program management.
- 3 to 5 years experience leading a team.
- Proficiency in Microsoft Office, HubSpot, and Asana a plus.
Responsibilities:
- LMA (Lead, Manage, Hold Accountable) + Culture - Lead and develop the program management leadership team. Coach, direct, and hold leaders accountable for clear goals, activity, and results. Set the tone for program management culture, ensuring expectations, values, and excellence are modeled and carried consistently throughout the broader team.
- Own & drive the operational vision – Define and steward the vision for program excellence, training, and delivery in alignment with organizational strategy and to meet organizational goals.
- Integrate & align program management functions – Ensure program management and training functions operate as a cohesive system that delivers consistent quality and impact.
- Strengthen systems & processes – Champion scalable systems, processes, and tools that improve program delivery, coordinator development, client satisfaction, and the expansion of people impact.
- Partner with the CGO to enable sustainable growth – Collaborate closely with the Chief Growth Officer to align operational capacity with growth initiatives, ensuring expansion is strategic, scalable, and sustainable. Model and champion strong cross-functional partnership, setting clear expectations for healthy communication, shared ownership of goals, and collaborative problem-solving.
SUCCESS FACTORS
- Model Apartment Life's core values and adhere to best practice.
- Collective performance of the program management and coordinators including meeting people impact goals, and program success indicated by satisfied clients and coordinators serving to full tenure.
- Staff and coordinator engagement results as expressed through annual BCW surveys.
COMPETENCIES
The physical and mental competencies necessary to execute the requirements and be successful in this role are:
- Strategic thinking with strong execution skills
- Excellent communication skills, both verbal and written (also listening, hearing, typing)
- Organization, time management
- People management skills
- Tech/computer skills, including utilization of AI to streamline work
- Customer service
- Discernment
- Able to travel at least once a month for retreats, summits, and other industry events.
Originally posted on Himalayas