高级SaaS客户经理
Senior SaaS Account Executive
我们正在为一家优秀的软件合作伙伴寻找一名高级SaaS客户经理（远程），该职位为全职直接雇佣。这是一个远程职位，要求应聘者位于美国，并且需要经常出差。
简介：
您将负责在您的区域内对现有客户进行升级销售、交叉销售和续约。这是一位高度自主的人，能够在交易型和顾问型销售流程中，针对多种行业和客户类型有效销售。他们的产品是一款移动现场检查管理平台，适用于水务、燃气和电力公用事业、政府以及AEC（建筑、工程和施工）等行业。
职责：
- 管理现有客户组合，并与他们密切合作，确保他们成功使用软件。
- 定期与客户进行账户回顾，为他们提供优化回报的策略。
- 与内部部门如客户成功团队紧密合作，满足客户需求。
- 成为产品的专家，了解平台的技术能力和业务应用。
- 与客户建立牢固的关系，保护持续的收入流，并识别和推荐升级和交叉销售机会。
- 提供准确的周度预测，并保持良好的销售管道。
- 能够平衡各种高层次的活动和职责，包括外呼电话以及区域和账户支持工作。
- 成为产品的专家，包括产品的技术运作和实际业务应用。
- 与产品管理及产品工程团队保持积极互动的工作关系，解决相关问题并传达客户需求以推动未来的产品改进。
- 按照每周节奏维护及时准确的销售预测。
要求：
- 具有出色的SaaS销售经验，有超额完成收入目标的显著业绩记录。
- 在开发潜在客户、评估和成交交易方面有丰富经验。
- 有GIS、移动数据采集或现场运营软件经验者优先考虑。
- 能够在Salesforce中保持准确的客户和机会记录。
- 能够在高频率活动与战略客户管理职责之间取得平衡。
- 熟悉Salesforce、Outreach.io、LinkedIn、Zoominfo、Planhat、Fathom和G-Suite者优先，但非必需。
- 理解Sandler和MEDDPICC销售方法。
查看英文原文
We are seeking a Senior SaaS Account Executive (REMOTE) for a full time and direct hire role with one of our amazing software partners. This is a remote role for someone located in the United States and it does require a lot of travel.
Overview:
You will be responsible for upselling, cross-selling and renewing existing accounts within your territory. This a highly motivated person that can effectively sell across a variety of industries and customer profiles in both a transactional and consultative sales cycle. Their product is a mobile field inspections management platform for industries like water, gas and electric utilities, government and AEC (Architecture, Engineering and Construction).
Responsibilities:
- Manage a portfolio of existing customers and work closely with them to assure their success with the software.
- Hold regular account reviews with customers to provide strategies for them to optimize their return.
- Work closely with internal departments such as Customer Success, to meet customer expectations.
- Become a subject matter expert for their product to understand the platforms technical capabilities and business applications.
- Develop strong relationships with customers to protect ongoing revenue stream and identify and recommend upselling and cross-selling opportunities.
- Deliver accurate weekly forecasting and maintain excellent pipelines.
- Ability to balance a range of high-level activity and responsibilities including outbound calling as well as territory and account support activities.
- Become a product expert including the product's technical workings and practical business applications.
- Have a positive and interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements.
- Maintain up-to-date and accurate sales forecast on a weekly cadence.
Requirements:
- Proven SaaS sales experience with a strong track record of exceeding revenue goals.
- Strong experience prospecting, qualifying, and closing deals.
- GIS, mobile data collection, or field operations software experience is strongly preferred.
- Ability to keep up-to-date records on accounts and opportunities in Salesforce.
- Balance high-volume activity with strategic account management responsibilities.
- Salesforce, Outreach.io, LinkedIn, Zoominfo, Planhat, Fathom and G-Suite experience preferred but not required.
- Understand Sandler and MEDDPICC Sales methodology.
- Able to navigate complex organizations and influence decision-makers.
- Excellent negotiation and communication skills for both in person and virtual meetings.
- A detailed-oriented, well-organized, and punctual person that can work independently and in a team environment.
- Willingness to travel to support key partners, attend events, and lead in-person meetings (average 25% of the time).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.
Originally posted on Himalayas