客户服务代表
Customer Service Representative
客户支持代表
所需工作经验：不限
全职，远程工作
我们是谁？
Touch Support 是一家美国公司，作为战略合作伙伴与各种科技公司合作，并协助他们提供卓越的客户服务。我们的团队支持多种技术，包括 Linux、Windows 服务器、各种云平台和 SaaS。目前，我们在全球拥有 350 多名员工，并正在迅速扩大客户支持团队，以服务于我们的客户。
我们的职位是完全居家办公的职位，我们在线培训和入职新成员方面有丰富的经验和成功案例。
因此，我们接受来自哈萨克斯坦任何地方的申请！
您将负责的职责和目标：
- 快速有效地通过聊天、电子邮件和电话回答并解决客户问题。
- 在客户旅程中协助其入职、教育和支持。
- 帮助指导客户处理技术相关和账单相关的问题。
- 作为客户代言人，将您看到的客户遇到的独特问题和挑战反馈给公司。
- 通过提供出色且个性化的客户服务提高客户满意度并建立忠诚度
要求：
- 英语沟通能力优秀（至少 B2 级），因为我们的客户主要位于美国
- 热爱与人打交道并帮助他们解决问题
- 对在 IT 领域发展职业有浓厚兴趣
- 有快速学习的意愿
- 以解决方案为导向的思维和解决问题的热情
- 有帮助他人并随着公司成长而分享知识的意愿
- 能够适应轮班工作（早班、午班、晚班）。不过，我们的排班是按季度制定的——您不会每天切换不同的班次，而是会保持更稳定的排班
我们提供：
- 居家办公
- 从零开始学习
- 入门级职位，起薪为 660 美元/月（税前）
- 晋升路径明确，您会清楚实现职业下一步所需的条件。如果您对 IT 支持职位更感兴趣并希望在 IT 领域发展，我们也有该职位！
- 公司将支付费用让您获得有价值的认证。
- 年轻友好的国际团队！尽管我们居家办公，但我们的团队氛围非常融洽！
查看英文原文
Customer Service Representative
Required work experience: not required
Full-time, remote work
Who are we?
Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.
Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.
For that reason, we are accepting applications from anywhere in Kazakhstan!
Responsibilities and goals you’ll own:
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions.
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
- Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
Requirements:
- Excellent communication skills in the English language (at least B2), as our clients are primarily US-based
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Readiness to lend a helping hand and pass on the knowledge as you grow with the company
- Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule
What do we offer?
- Work from home
- Learning from scratch
- Entry-level position starting at $660 USD gross
- The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
- You will be able to further your development with valuable certifications paid for by the company.
- A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
Please submit your application in English. Applications submitted in any other language will not be considered.
Originally posted on Himalayas