战略客户经理 - 客户增长
Strategic Account Manager - Customer Growth
Description
DealHub.AI 正在打造代理式收入技术的未来。我们被领先的全球企业所信赖，正在通过 AI 和代理执行重新定义收入团队在交易生命周期中所能实现的目标。我们的使命很简单：帮助企业在更快的速度、更高的智能和更强的治理下掌控您的收入。
作为战略客户经理，您将负责与 DealHub 的战略客户建立并扩展战略性关系。
您的主要职责是与 C 级和高级高管利益相关者建立信任关系，了解他们的战略业务重点，并将 DealHub 定位为长期的战略合作伙伴。您将负责管理一组战略客户的高管关系策略，与客户成功、销售、产品和 DealHub 高层紧密合作，加深客户参与度，识别增长机会，并推动留存和扩展。
这是一个高度依赖关系的角色。您将花大量时间与客户高管互动，建立组织内的多线关系，创造高管支持，并识别 DealHub 可以创造额外业务价值的机会。
关键职责
- 负责 DealHub 企业客户的组合战略关系。
- 与 C 级和高级高管以及其他业务领导者建立并维护信任关系。
- 在战略客户中建立对 DealHub 的强大高管支持。
- 深入了解每个客户的企业战略、组织优先事项、挑战和增长计划。
- 将 DealHub 定位为战略业务合作伙伴和值得信赖的顾问，而不仅仅是一个技术供应商。
- 在客户组织中建立多线关系，减少对个别联系人的依赖。
- 与销售和客户成功团队合作，制定并执行账户增长和扩展策略。
- 识别商业机会，并影响战略客户中扩展机会的开发。
- 主导高管层面的业务评审和战略客户会议。
- 作为战略客户的高级问题解决点，与内部高层协调以推动关键问题的解决。
- 与客户成功团队密切合作，确保战略客户有强大的成功计划、高管对齐和明确的业务成果。
- 制定并维护战略客户的关系管理计划。
查看英文原文
Description
DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Strategic Account Manager, you will be responsible for building and expanding strategic relationships with DealHub’s strategic customers.
Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position DealHub as a long-term strategic partner. You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and DealHub leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion.
This is a highly relationship-driven role. You’ll spend significant time engaging with customer executives, developing multi-threaded relationships across the organization, creating executive sponsorship, and identifying opportunities where DealHub can deliver additional business value.
Key Responsibilities
- Own the strategic relationship with a portfolio of DealHub’s enterprise customers.
- Build and maintain trusted relationships with C-level and senior executives, and other business leaders.
- Establish strong executive sponsorship for DealHub within strategic customers.
- Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives.
- Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor.
- Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts.
- Partner with Sales and Customer Success to develop and execute account growth and expansion strategies.
- Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts.
- Lead executive-level business reviews and strategic customer meetings.
- Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues.
- Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes.
- Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans.
- Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs.
- Represent DealHub in executive customer meetings, industry events, and strategic customer forums.
- Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.
Requirements
- 7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company.
- Proven experience managing strategic enterprise accounts and building long-term customer relationships.
- Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers.
- Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges.
- Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts.
- Experience developing and executing strategic account plans.
- Strong negotiation, influencing, and relationship-management skills.
- Ability to operate strategically while maintaining strong attention to customer and business details.
- Excellent verbal and written communication and presentation skills.
- Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership.
- Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.
- Self-motivated, proactive, and highly accountable.
- Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantage.
Originally posted on Himalayas