项目经理
Project Manager
项目经理（PM）负责对一支技术支援服务团队进行日常领导和监督，该团队负责微软365（M365）和 SharePoint Online（SPO）解决方案的运营、维护和增强，以及相关的报告/分析和相关支援功能。PM 是合同和项目管理的主要接口，确保在多个并行工作流中实现可预测的交付、质量以及利益相关者的协调一致。PM 建立并维护执行计划、报告节奏和绩效跟踪，以支持最小客户干预的成功结果。
*此职位取决于合同的授予。*
职责：
- 负责项目的日常管理，作为项目和合同管理事务的主要联系人。
- 制定并维护与范围、进度、质量、成本、人员配置和风险管理期望一致的项目管理计划（PMP）；维护变更控制日志。
- 在多个工作流中领导项目规划和执行，包括支援操作、增强请求、文档和报告。
- 建立并管理时间表、里程碑、交付物和依赖关系；跟踪进度并解决障碍。
- 组织定期的状态/进展会议；准备议程、跟踪行动项，并传达决策和下一步工作。
- 编制并提交面向高管的月度状态报告，总结已完成的工作、正在进行的活动、即将开展的工作、问题/风险、缓解策略和资源影响。
- 监督过渡和知识转移活动，包括人员准备、入职和业务连续性规划；确保在过渡过程中尽可能减少干扰。
- 协调质量控制流程，确保交付物完整、准确、及时并符合要求；确保文档在实施变更时得到维护和更新。
- 管理人员配置和工作量分配；在需要时协调紧急支援并保持服务的连续性。
- 确保交付物和文档符合适用的第508条无障碍要求。
资格：
- 有管理复杂技术支援和/或应用维护工作的经验，包括协调跨职能团队和处理多个并行优先事项。
- 具备创建和维护可操作项目计划的能力。
查看英文原文
The Project Manager (PM) provides day-to-day leadership and oversight for a technical support services team responsible for the operations, sustainment, and enhancement of Microsoft 365 (M365) and SharePoint Online (SPO) solutions, associated reporting/analytics, and related support functions. The PM serves as the primary interface for contract and project administration, ensuring predictable delivery, quality, and stakeholder alignment across multiple concurrent workstreams. The PMestablishesand maintains execution plans, reporting cadence, and performance tracking to support successful outcomes with minimal customer intervention.
*This position is contingent upon contract award.*
Responsibilities:
- Provide overall day-to-day management of the program, serving as the primary point of contact for project and contract administration matters.
- Develop andmaintaina Project Management Plan (PMP) aligned to scope, schedule, quality, cost, staffing, and risk management expectations;maintaina change control log.
- Lead project planning and execution across multiple workstreams, including support operations, enhancement requests, documentation, and reporting.
- Establish and manage schedules, milestones, deliverables, and dependencies; track progress and resolve impediments.
- Facilitate recurring status/progress meetings; prepare agendas, track action items, and communicate decisions and next steps.
- Produce and deliver executive-ready monthly status reports that summarize completed work, ongoing activities, upcoming work, issues/risks, mitigation strategies, and resource impacts.
- Oversee transition and knowledge transfer activities, including staffing readiness, onboarding, and continuity-of-operations planning; ensure minimal disruption during transition-in/out activities.
- Coordinate quality control processes to ensure deliverables are complete,accurate,timely, and aligned to requirements; ensure documentation ismaintainedand updated as changes are implemented.
- Manage staffing and workload allocation; coordinate surge support when needed andmaintaincontinuity of services.
- Ensure deliverables and documentation are compliant with Section 508 accessibility requirements, as applicable.
Qualifications:
- Demonstrated experience managing complex technical support and/or application sustainment efforts, including coordinating cross-functional teams and multiple concurrent priorities.
- Strong ability to create andmaintainactionable project plans, schedules, and status reporting suitable for executive audiences.
- Experience implementing practical quality control practices for deliverable review, testing coordination, and defect prevention.
- Strong communicationand stakeholder management skills, including facilitation of meetings and clear written reporting.
- Working knowledge of M365 and SharePoint Online environments and how teams deliver support, enhancements, and documentation within those ecosystems.
- Ability to manage transition activities, knowledge transfer, andcontinuity-of-operationsplanning.
- Years of Experience: 8+ years (recommended)
- Education Level: Bachelor’s degree (preferred)
- Clearance Requirements: Public Trust (Moderate Risk)
- Certification Requirements: Preferred only — PMP or equivalent; ITIL Foundation
Any other work-related qualifications needed for the role:
- Ability to produce clear, well-organized deliverables and reports in Microsoft Office formats.
- Ability to manage deliverables in a deadline-driven environment with shifting priorities.
About Us
Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.
Equal Opportunity & Compliance Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.
We participate in E-Verify.
DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance
Originally posted on Himalayas