办公技术运营（承包商），都柏林
Workplace Technology Operation (Contractor), Dublin
我们是谁
Notion 是一个协作型 AI 工作空间，团队和代理可以一起思考 https://www.youtube.com/watch?v=vkpYpWfEK5s。我们正在打造一个地方，让您的知识、项目、会议和 AI 工具并存，使工作更快、更清晰、更不零散。数百万个人、小团队和大公司都在 Notion 上开展工作。
Notinos（我们的员工）是将这个未来的工作方式变为现实的客户零号。我们重视工艺，打造持久的事物，并相信优秀的工作本质上还是人类的。我们的目标不是推出下一个功能。每一位 Notinos 团队都在努力设定人类在 AI 时代如何协作的标准。从构建企业的记录系统，到创建和管理 AI 代理，再到自动化繁忙的工作，我们非常重视为客户提供更多时间去完成他们人生中的重要工作。
职位简介：
Notion 正在寻找一名 Workplace Technology Operation 合同工，服务于我们的都柏林办公室。作为我们不断壮大的 Workplace Technology Operations 团队的一员，您将是一位富有资源、注重安全、以人为核心的专业人士，帮助我们继续扩展并建立行业领先的端用户支持体系。理想的候选人应能提供卓越的技术支持，参与自动化机会，并对我们的日常办公运营产生深远影响。这是一份为期 12-18 个月的固定期限职位，根据业务需求和表现，可能有更长期的机会。
现场协作是 Notion 文化的核心。我们要求所有团队成员在周一、周二和周四，即我们指定的 Anchor Days 到办公室工作。某些团队或职位可能需要额外的现场工作日。
您将实现的目标：
- 端用户与 AV 支持：为都柏林/EMEA 的员工提供可靠的现场和远程技术支持，涵盖硬件、软件、连接性、SaaS 工具、会议室 AV 和内部活动，沟通清晰且判断实际。
- 员工与设备生命周期运营：日常保持员工生命周期和资产流程顺畅运行，包括账户配置、设备准备、库存卫生、采购协调、退货、维修和注销。
- 运营卓越：通过改进 SOP、Notion 资源库内容、交接流程、自助资源和支持实践，使 EMEA IT 运营比你发现时更强大。
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WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is seeking a Workplace Technology Operation contractor for our Dublin office. As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. The ideal candidate is expected to provide exceptional technical support, contribute to automation opportunities, and make a meaningful impact on our day-to-day workplace operations. This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
WHAT YOU'LL ACHIEVE:
- End User & AV Support: Provide reliable onsite and remote technical support for Dublin/EMEA employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment.
- Employee & Device Lifecycle Operations: Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, returns, repairs, and deprovisioning.
- Operational Excellence: Leave EMEA IT Operations stronger than you found it by improving SOPs, Notion resource library content, handoffs, self-service resources, and support practices that scale beyond one person.
- Workflow Improvement & Automation: Identify and improve at least one recurring support workflow — such as onboarding, offboarding, provisioning, device setup, or self-service — using AI or lightweight automation to reduce manual work and repeat requests.
- Cross-Functional Collaboration: Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, knowing when to escalate and how to keep employees moving without compromising controls.
SKILLS YOU'LL NEED TO BRING:
- Professional fluency in English, with the communication skills to support Dublin employees directly and partner clearly with global teams across time zones.
- Flexibility to travel occasionally to support distributed EMEA office team members, onsite events, office launches, or hands-on IT needs across the region.
- Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
- Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems.
- Understands ITSM principles and has familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.
- Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation with Corp Security, DART, or global IT partners.
- A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows.
- Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current.
NICE TO HAVES:
- Experience at a fast-growing tech or AI company where the security program had to outpace headcount.
- Experience building internal tooling or automation workflows that improved employee experience.
- Experience with Git or GitHub and an interest in learning to code.
- Experience working in an Infrastructure as Code team environment.
- Additional European language fluency or experience supporting distributed EMEA teams.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
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A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.