高级产品设计师（美洲）
Senior Product Designer (Americas)
#### 关于 [Customer.io](http://customer.io/)
超过9000家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。[Customer.io] 为人们真正希望接收的自动化沟通提供支持。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
#### 关于该职位
大家好，我叫 Matt Wensing，是 [Customer.io] 的产品与设计副总裁，我正在寻找一位高级产品经理来全面负责一个产品领域的设计——从策略到最终交付的像素。
我们是一个精简的设计团队，正在开发一个每天处理数百万条信息的复杂 B2B 平台。这个职位适合那些坚持对结果负责，而不仅仅是交付成果的设计人员——他们将实现视为工作的一部分，把设计系统当作自己可以贡献的部分，并且对 AI 如何改变其领域中的交互设计有真正的见解。你将塑造你在该领域内所构建的内容，而不仅仅是它的外观。
#### 我们重视的品质
- **设计技艺胜过装饰** —— 我们关注有效互动、不会让用户迷失的流程，以及能长期维持的系统。
- **通过实现来拥有成果** —— 你不会只是交付就走开。你会弥合设计与实际产品之间的差距，包括在合适的时候用代码来实现。
- **AI 作为设计因素** —— 我们期待你对 AI 如何改变交互模型有深入思考，而不仅仅是知道 AI 存在。
- **批评中的坦诚** —— 我们给予并接受诚实的反馈，因为这是更快提升工作的路径。
- **系统思维胜过一次性解决方案** —— 我们构建模式，而不仅仅是界面。
#### 你将负责
- 全面负责一个产品领域的设计——从策略、流程、边缘情况到交付质量。
- 设计流程，而不仅仅是界面——在用户卡住之前识别出他们可能遇到的问题，并将自助服务（引导、激活、恢复）作为主要专业领域。
- 弥合设计与实际产品之间的差距——在实现过程中与工程团队协作，发现回归问题，并直接在代码中做出贡献：Pluma 组件、生产环境 UI 修复、交互原型。
- 积极参与 Pluma，我们的设计系统——合理使用它，有意识地提出扩展建议，修复不一致之处，并承担与你的工作相关的组件的维护责任。
- 在你的产品领域中发展对 AI 的见解——
查看英文原文
#### About [Customer.io](http://customer.io/)
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
#### About the role
Hi, my name is Matt Wensing, VP Product & Design at [Customer.io](http://Customer.io), and I’m looking for a Senior Product Designer to own the design of a product area end to end — from strategy through shipped pixels.
We’re a lean design team working on a sophisticated B2B platform that millions of messages flow through every day. This role is for designers who insist on owning outcomes, not just deliverables — who see implementation as part of the job, treat the design system as something they contribute to, and have a real point of view on how AI changes interaction design in their area. You’ll shape what we build within your domain, not just how it looks.
#### What we value
- **Design Craft over decoration** — we care about interactions that work, flows that don’t lose users, and systems that hold up over time.
- **Ownership through implementation** — you don’t hand off and walk away. You close the gap between design and shipped product, including in code when that’s the right tool.
- **AI as a design factor** — we expect a thoughtful perspective on how AI changes interaction models, not just awareness that AI exists.
- **Candor in critique** — we give and receive honest feedback because it’s the fastest path to better work.
- **Systems thinking over one-off solutions** — we build patterns, not just screens.
#### What you'll do
- Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality.
- Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.
- Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.
- Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.
- Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.
- Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.
- Mentor designers earlier in their career through pairing, critique, and the example set by your own work.
#### What we're looking for
- 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.
- Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.
- Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.
- Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.
- Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale.
- B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens.
- Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.
#### Compensation & Benefits
We believe in transparency. Starting salary for this role is **$171k–$193k USD** (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including **100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family**. We also offer **16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)
#### Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
1. Recruiter Screen — 30 minutes
2. HM Screen — 45 minutes
3. Portfolio Review — 45 minutes
4. Case & Case Review — 60 minutes
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
#### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.