客户成功经理（德语使用者）
Customer Success Manager (German Speaker)
职位描述：
一家领先的网络安全公司正在寻找一位敬业且才华横溢的客户成功经理加入他们的团队。该职位专门针对德国市场，要求精通德语。该职位需要在德国远程工作，负责管理客户生命周期，并作为客户的代言人。
主要职责：
客户影响：
- 制定并部署客户成功策略，进行账户级别的评审，并管理升级问题。
- 根据客户的的技术环境定制产品交付。
- 推动产品采用和价值实现，从而带来续约和增长。
合作：
- 与销售团队合作制定成功计划，评估客户健康状况，识别扩展机会，并确保续约。
- 与专业服务团队合作进行实施和扩展专业知识的部署。
- 与团队成员（包括工程和专业服务）协调客户交付。
经验要求：
必需条件：
- 精通德语。
- 5年以上客户成功、客户管理、项目管理、咨询或关系管理经验。
- 在软件产品或服务交付方面有专长，最好在云（AWS、Azure、GCP）或Kubernetes容器及DevSecOps工具方面有经验。
- 有处理客户升级问题的经验，能够平衡期望并协商成功解决方案。
- 具备良好的沟通能力，能够向技术和非技术受众解释复杂的技术概念。
- 能够在以协作、颠覆、执行、包容和诚信为核心价值观的矩阵式团队中茁壮成长。
优先条件：
- 在云安全、DevSecOps、网络安全部门或安全运营方面有经验。
- 有以客户为中心的项目管理经验。
福利：
- 竞争性薪资。
- 远程工作的机会。
- 职业发展。
- 接触最新技术和工具。
如果你对网络安全领域充满热情，并希望找到一个能产生重大影响的机会，这将是你的绝佳选择。我们的客户是网络安全解决方案的先驱，提供一个以创新为核心的工作环境。通过加入这个项目，你不仅能为保护行业免受新兴威胁做出贡献，还能通过持续学习和接触前沿技术不断提升自己的技能。我们鼓励所有有兴趣的人申请。
查看英文原文
About the Role:
A leading cybersecurity company is seeking a dedicated and talented Customer Success Manager to join their dynamic team. This position is specifically for the German market and requires proficiency in the German language. The role involves working remotely from Germany, managing customer lifecycles, and serving as the Voice of the Customer.
Key Responsibilities:
Customer Impact:
- Plan and deploy customer success strategies, conduct account-level reviews, and manage escalations.
- Customize product delivery to align with customer’s technical environment.
- Drive product adoption and value realization leading to renewal and growth.
Partnership:
- Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Partner with the Professional Services team for implementations and extended expertise deployments.
- Coordinate customer delivery with team members, including engineering and professional services.
Your Experience:
Required:
- Fluent in German.
- 5+ years of experience in Customer Success, account management, project management, consulting, or relationship management.
- Expertise in software product or service delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools.
- Experience managing customer escalations, balancing expectations, and negotiating successful resolutions.
- Strong communication skills to explain complex technical concepts to both technical and non-technical audiences.
- Ability to thrive in a matrixed team environment anchored by values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Preferred:
- Experience in Cloud Security, DevSecOps, Network Security, or Security Operations.
- Client-focused program management experience.
Benefits:
- Competitive salary.
- Opportunity for remote work.
- Professional development.
- Access to the latest technologies and tools.
If you are passionate about advancing in the field of cybersecurity and looking for an opportunity to make a significant impact, this is the perfect chance for you. Our client, a trailblazer in cybersecurity solutions, offers an environment where innovation is at the core of everything they do. By joining this project, you will not only contribute to safeguarding industries from emergent threats but also evolve your skills through continuous learning and exposure to cutting-edge technologies. We encourage all enthusiastic candidates who thrive in dynamic settings and are eager to drive change in digital security to apply. This role promises not just a job but a pivotal career opportunity in the rapidly expanding cybersecurity sector.
Originally posted on Himalayas