患者体验协调员
Patient Experience Coordinator
职能支持限定地区（需当地身份）
公司Heartbeat Health
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
职位描述：
这是一个面向对服务充满热情并希望进入医疗科技行业的入门级岗位。你将成为我们患者与心脏健康之间的主要联系人，负责以下领域：
- 患者连接：负责所有患者外联和互动。你将主动致电、发送短信和邮件，为患者安排虚拟就诊和关键诊断程序（如运动负荷试验和超声心动图）。
- 专属支持：提供技术支持和“无摩擦”地引导患者通过我们的生态系统，确保每位患者从首次接触到最后的随访都能感受到支持。
- 运营卓越：验证数据准确性，发现流程缺口，并记录工作流程以确保系统顺畅运行。
- 成长与学习：深入了解在快节奏、临床环境中的医疗项目启动和患者体验扩展。
我们寻找的人：
- 教育背景：相关领域的学士学位（例如社会工作、传播学、教育学、社会学、心理学或健康科学）。
- 经验水平：至少6个月的实习或工作经验。
- 以服务为先：有在高接触、面向客户的工作经验。无论是在餐饮、酒店、零售还是呼叫中心，你都懂得如何在快节奏环境中以同理心和从容应对。
- 关注社区：有服务导向领域或关注人际与社区互动的学习背景。
- 以使命驱动：你真正热衷于与客户互动，并希望看到你的工作对患者结果产生的直接影响。
- 熟悉技术且适应性强：你是快速学习者，熟悉数据录入，并渴望掌握新的医疗技术。
我们的文化：
- 我们以使命为导向：我们正在革新心血管护理的交付方式
- 我们快节奏且敏捷：我们行动迅速，经常迭代，并重视实验
- 我们以远程办公为优先：灵活性、自主性和信任是我们运营的核心
- 我们重视多样性：多样性使我们能够打造卓越的患者体验
- 我们是平等机会雇主：我们不基于种族、宗教、肤色、国籍、性别、性取向、年龄、婚姻状况、退伍军人身份或残疾状况进行歧视
最初发布于喜马拉雅山
查看英文原文
About the Job:
This is an entry-level role designed for those passionate about service and eager to break into the healthtech industry. You will be the primary link between our patients and their heart health, handling the following areas:
- The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).
- Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.
- Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.
- Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.
About You:
- Education: Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
- Experience Level: at least 6 months of internship or work experience
- Service-First Background: You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise.
- Community-Minded: You have a background in service-oriented fields or study that focus on people and community engagement.
- Mission-Driven: You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes.
- Tech-Savvy & Adaptable: You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies.
About Our Culture:
- We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
- We are fast-paced & agile: we move quickly, iterate often, and value experimentation
- We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
- We care about diversity: diversity allows us to build an excellent patient experience
- We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
该公司其他在招职位
虚拟心脏病专家-兼职
其他限定地区（需当地身份）