高级业务运营分析师 - 销售后
Sr. Business Operations Analyst - Post Sales
我们是谁
Samsara（NYSE: IOT）是Connected Operations™ Cloud的先驱，这是一个平台，使依赖实体运营的组织能够利用物联网（IoT）数据来生成可操作的见解并改进其运营。在Samsara，我们正在帮助提升支撑全球经济的实体运营的安全性、效率和可持续性。这些行业占全球GDP的40%以上，是地球的基础设施，包括农业、建筑、现场服务、运输和制造——我们很兴奋能帮助它们实现大规模的数字化转型。
在Samsara工作意味着你将参与定义实体运营的未来，并加入一个正在打造一系列激动人心的产品解决方案的团队，包括基于视频的安全性、车辆遥测、应用和驾驶员工作流程、设备监控。作为一家最近上市的公司，你将拥有自主权和支持，以推动长期发展。
职位简介
Samsara正在寻找一名业务运营分析师，以在我们售后组织的扩展中发挥关键作用——涵盖续约和客户成功。该职位包括成为关键数据源的专家，将这些数据整合到分析中，为售后业务提供洞察力。此人将通过设计标准化流程、推动团队遵守，并将数据转化为领导层和经理的建议，来优化售后表现。
该职位面向居住在美国的候选人，但不包括旧金山湾区、纽约都市区和华盛顿特区都市区。
在此职位中，您将：
- 负责指定细分市场或工作流的分析和趋势报告，例如长尾/规模化客户群，在续约和客户成功领域，作为领导层和一线经理的首选分析师。
- 从Salesforce、财务系统和客户成功平台中提取和核对数据，解决差异，并将复杂的数据集转化为可靠、可决策的分析。
- 设计售后流程，并推动续约和客户服务团队的遵守——监控合规性，标记偏差，并与团队负责人合作弥补差距。
- 建立并维护现有客户群的使用率、产品采用率和扩展情况的报告，以支持留存和增长策略。
- 与销售团队合作
查看英文原文
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role
Samsara is looking for a Business Operations analyst to play a critical role in scaling our post-sales organization — spanning renewals and customer success. The role includes being the expert on critical data sources, weaving that data into analysis that drives insights across the post-sales business. This person will optimize post-sales performance by designing standardized processes, driving adherence across teams, and turning data into recommendations for leadership and managers.
This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
In this role, you will:
- Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success (for example, the long-tail/at-scale customer base), serving as the go-to analyst for leadership and frontline managers on that area.
- Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis.
- Design post-sales processes and drive adherence across the renewals and CS teams — monitoring compliance, flagging drift, and partnering with team leads to close gaps.
- Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base to inform retention and growth strategy.
- Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention.
- Support quarterly/annual reporting on post-sales performance — bookings, pipeline health, and key trends — for business reviews and leadership presentations.
- Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities across the post-sales org.
Minimum requirements
- 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role
- Comfort working with large datasets to build models, run analyses, and surface trends
- Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
- Post-sales experience (renewals or customer success) a plus, not required
- Experience designing or driving adoption of operational processes a plus
- Strong written and verbal communication, including comfort influencing stakeholders without direct authority
- Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$91,630—$138,600 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.