双语推荐协调员（远程 PST，会西班牙语）
Bilingual Referral Coordinator (Remote PST, Spanish Speaking)
关于 Pair Team 团队
在 Pair Team，我们是一家创新、以使命为导向的公司，重新定义如何为最弱势的人群提供医疗补助和医疗保险服务。作为一家技术驱动的医疗集团，我们通过与深入了解我们服务社区的组织合作，提供全面的照护——包括临床、行为和社会方面的照护。
我们正在构建一种照护模式，使临床医生和照护团队能够专注于他们最擅长的事情：提供富有同理心、高影响力的照护。在 Pair Team，我们利用人工智能和自动化来减少行政负担，简化协调工作，并确保患者获得及时、个性化的支持。
我们的工作由一支高度协作的团队推动，包括护士、社工、社区健康工作者和医疗专业人员，他们与产品、技术和运营团队紧密合作，弥合照护差距，改善高需求患者的预后。
我们是加州最大的增强型照护管理提供商之一，正朝着建立全国最大的临床整合网络的目标迈进，以支持高需求患者。我们的模式已经产生了实际影响，包括急诊科就诊次数减少了 58%，住院人数减少了 29%。
在 Pair Team，我们不仅仅是提供照护——我们正在构建更加公平、以社区为中心的医疗保健的未来。
我们的价值观
- 以诚信为先：我们遵守承诺，对自己的行为负责。我们值得信赖，选择真实而非完美。
- 拥抱挑战：我们放下自尊，走向不适而非退缩到安全区。我们用坦诚和善意互相学习并提供建议。
- 突破障碍：我们为患者、合作伙伴和彼此付出额外的努力，我们迎向困难。我们在持续改进中保持韧性，并挑战现状。
- 超越自我：我们互相扶持，尊重界限。我们首先寻求理解，并假设积极的意图。
- 照护为先：我们对自己患者设定了最高标准。我们执着于实现我们的使命，并确保自己得到照顾，以便更好地照顾他人。
新闻报道
- 福布斯：对 Pair Team 来说，可及性意味着为最需要的人提供医疗保健
- TechCrunch：与 Pair Team 的 Neil Batlivala 一起为医疗补助的监管时刻打造产品
- Axios：Pair Team 获得 900 万美元用于基于医疗补助的照护
查看英文原文
About Pair Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.
This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.
What You’ll Do:
Own key Ops Support initiatives
- Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
- Schedule PCP, dental, vision, specialist, and transportation appointments for patients
- Verify patient insurance eligibility and confirm patient’s in-network PCP
- Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
- Maintain accurate documentation of communications and referral activities in internal systems
- Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
- Contribute to continuous process improvements in referral workflows and scheduling efficiency
What You’ll Need:
- Fluency in English and Spanish (written and verbal)
- 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
- Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
- Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
- Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
- Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
- Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
- Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
- Reliable, HIPAA-compliant home workspace with stable internet connection
- A commitment to improving healthcare access for underserved communities
Because We Value You:
- Compensation: $22-23/hour (depending on experience)
- Comprehensive health, vision & dental insurance
- 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc.
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days, if applicable
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @ emails. If you’re ever concerned about spam or fraudulent activity, please reach out to .
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Originally posted on Himalayas