企业产品工程总监
Director of Engineering, Enterprise Product
#### **SeatGeek 认为现场活动是一种能团结人类的强大力量。凭借我们的技术敏锐度和以粉丝为中心的态度，我们正在简化并现代化票务行业。**
向工程副总裁汇报，工程总监将领导负责核心系统的技术团队，这些系统是各团队、场馆和推广方管理票务和运营业务的核心。全球数百个大型现场活动场馆依赖 SeatGeek 平台，包括达拉斯牛仔队、克利夫兰骑士队、佛罗里达黑豹队和曼联足球俱乐部的场馆。
你将为这个复杂且成熟的平台设定技术方向，同时帮助推动其向 SeatGeek 下一代产品和架构的演进。与此同时，你将帮助我们改变软件构建方式，向 AI 原生工程组织迈进。
此职位需要一位能够在技术、产品和票务领域之间自如切换的人选。你将与产品和设计领导、工程经理、高级工程师以及我们的客户紧密合作，将复杂的业务问题转化为清晰的技术和产品方向。
#### **你将负责的工作**
- 在美国票务领域设定技术方向，与工程经理和资深工程师合作，进行架构设计、系统归属、现代化改造和平台边界定义
- 领导一个成熟且关键业务平台的演进，在满足客户承诺和短期交付的同时，兼顾长期可靠性、可扩展性和现代化
- 紧密关注技术，并在有需要时直接贡献，无论是通过代码、原型、调试、架构评审、技术设计还是文档
- 推动 AI 原生工程，通过改进团队的设计、构建、测试、运维和理解软件的方式，将成功的实验转化为可重复的改进
- 作为同行与产品和设计领导合作来塑造战略，而不仅仅是执行路线图
- 深入了解我们的客户和业务，区分客户特定需求与可持续的平台机会，并在需要工程背景的重要客户、销售和实施对话中直接参与
- 领导和培养工程经理和高级技术领导者，通过他人建立清晰的归属感和强大的杠杆效应
- 通过发展领导者、培养资深人才，打造一个强大的工程组织
查看英文原文
#### **SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.**
Reporting to the VP of Engineering, the Director of Engineering will lead the engineering organization responsible for the systems at the core of how teams, venues, and promoters manage tickets and operate their businesses. Hundreds of major live event venues around the globe rely on the SeatGeek platform, including those home to the Dallas Cowboys, Cleveland Cavaliers, Florida Panthers, and Manchester United F.C.
You will set technical direction for this complex, mature platform while helping lead its evolution toward SeatGeek’s next generation of products and architecture. At the same time, you will help change how we build software as we move toward an AI-native engineering organization.
This role requires someone who can move comfortably between technology, product, and the ticketing domain. You will partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and our clients to turn complicated business problems into clear technical and product direction.
#### **What you'll do**
- Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries
- Lead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization
- Stay close to the technology and contribute directly when useful, whether through code, prototypes, debugging, architecture reviews, technical designs, or documentation
- Pioneering AI-native engineering by evolving how teams design, build, test, operate, and understand software, and by turning successful experiments into repeatable improvements
- Partner as a peer with Product and Design leadership to shape strategy, not simply execute a roadmap
- Develop a deep understanding of our clients and business, distinguish client-specific needs from durable platform opportunities, and participate directly in important client, sales, and implementation conversations when engineering context matters
- Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others
- Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes
- Create an engineering culture that combines high ownership, healthy technical debate, strong execution, and sustainable performance
#### **What you have**
- Experience leading multiple engineering teams and Engineering Managers in a complex software organization
- Strong technical judgment and enough architectural depth to work credibly with senior engineers on difficult system and platform decisions
- A willingness and ability to contribute technically when it is the highest-leverage way to help, including architecture, technical writing, prototyping, debugging, and code
- Hands-on experience with AI-assisted software development and a strong point of view on how AI changes engineering practices and the software development lifecycle
- Experience evolving mature, business-critical systems while continuing to deliver customer value
- A track record of creating technical strategy from ambiguous product and business problems
- Experience partnering closely with senior Product and Design leaders and learning complex customer domains quickly
- Experience developing Engineering Managers and Staff+ engineers and creating leverage through other leaders
- Strong cross-functional leadership, communication, ownership, and comfort making consequential decisions with incomplete information
- Experience with ticketing, live events, commerce, payments, reservations, inventory, or similarly complex transactional systems is a plus
#### **Our stack**
US Ticketing includes mature systems that have powered some of the world’s largest live events for years alongside newer services and applications. We care much more about your ability to understand complex systems, make sound architectural decisions, lead modernization, and use new tools effectively than experience with any particular language or framework.
This is a deeply technical leadership role. We do not expect the Director to be the primary implementer, but we do expect them to be willing and able to contribute technically when it helps move the team forward. AI is becoming a core part of our engineering process, and this leader will help us rethink how teams build and evolve software in an AI-native development environment.
#### **Perks**
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
* * *
_The salary range for this role is $236,000-$341,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location._
_SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings._
To review our candidate privacy notice, [click here](https://seatgeek.com/privacy/USApplicantNotice).