测试解决方案专家
Testing Solutions SME
测试解决方案专家
职位地点：该职位为全远程办公，可灵活选择任何有稳定网络连接的地点，优先考虑东海岸地区。
你将获得：
该职位的全年固定薪资预计在142,200至165,900美元之间。此外，以下是您将享有的全面福利包说明：
- 与绩效相关的奖金。
- 医疗、牙科和视力保险。
- 401(k)匹配计划。
- 寿险，以及短期和长期残疾保险。
- 员工援助计划。
- 带薪休假（PTO）。
该职位的薪酬将根据候选人的资质、技能、经验和相关知识进行确定。
你将负责：
测试解决方案专家（SME）是Lonza的内毒素检测解决方案组合的主要技术权威，包括基于鲎试剂（LAL）的检测技术和相关的质量控制微生物学应用。作为业务发展经理和客户经理的战略合作伙伴，SME在整个客户旅程中提供深入的科学、法规、产品和应用专业知识。
该职位在支持复杂销售机会方面发挥关键作用，为客户提供建议，帮助其制定内毒素检测策略和合规要求，并推动Lonza检测解决方案在制药、生物技术、细胞和基因治疗以及医疗设备市场中的成功应用。SME作为值得信赖的技术顾问，帮助客户应对检测挑战，同时将科学概念转化为明确的商业价值。
- 与客户经理和业务发展经理合作，针对复杂且高价值的销售机会制定技术战略，以提高中标率并降低技术和监管风险。
- 在客户互动过程中，作为Lonza基于LAL的内毒素检测解决方案的技术权威，包括研讨会、故障排除、演示和概念验证项目。
- 与制药和生物技术客户就细菌内毒素检测（BET）、方法验证、检测性能和法规合规性进行技术讨论。
- 通过演示、概念验证研究、方法转移活动、技术研讨会和实施支持来促进客户采用。
- 根据收入影响优先安排技术支持活动。
查看英文原文
Testing Solutions SME
Location: This role is fully remote, offering flexibility to work from any location with reliable internet access, highly preferred to be on the East Coast.
What you will get:
The full-time base annual salary for this position is expected to range between $142,200 to $165,900. In addition, below you will find a comprehensive summary of the benefits package we offer:
- Performance-related bonus.
- Medical, dental and vision insurance.
- 401(k) matching plan.
- Life insurance, as well as short-term and long-term disability insurance.
- Employee assistance programs.
- Paid time off (PTO).
Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.
What will you do:
The Testing Solutions Subject Matter Expert (SME) serves as the primary technical authority for Lonza's Endotoxin Testing Solutions portfolio, including Limulus Amebocyte Lysate (LAL)-based testing technologies and associated QC microbiology applications. As a strategic partner to Business Development Managers and Account Managers, the SME provides deep scientific, regulatory, product, and application expertise throughout the customer journey.
This individual plays a critical role in supporting complex sales opportunities, advising customers on endotoxin testing strategies and compliance requirements, and driving successful adoption of Lonza's testing solutions across pharmaceutical, biotechnology, cell and gene therapy, and medical device markets. The SME serves as a trusted technical advisor, helping customers navigate testing challenges while translating scientific concepts into clear business value.
- Lead the technical strategy for complex, high-value sales opportunities in partnership with Account Managers and Business Development Managers to improve win rates and reduce technical and regulatory risk.
- Serve as the technical authority for Lonza's LAL-based endotoxin testing portfolio during customer engagements, including workshops, troubleshooting, demonstrations, and proof-of-concept projects.
- Lead technical discussions with pharmaceutical and biotechnology customers regarding bacterial endotoxin testing (BET), method validation, assay performance, and regulatory compliance.
- Support customer adoption through demonstrations, proof-of-concept studies, method transfer activities, technical workshops, and implementation support.
- Prioritize technical support activities based on revenue impact, strategic relevance, customer needs, and business risk.
- Deliver advanced technical and application training for internal sales teams, distributors, and key customers.
- Coach and mentor commercial teams on technical positioning, application differentiation, competitive advantages, and objection handling.
- Investigate and resolve escalated technical, application, and product performance issues, ensuring sustainable, root-cause-driven solutions.
- Act as a trusted technical partner to strategic customers to support solution adoption, portfolio expansion, and long-term success.
- Collaborate with Marketing, Product Management, R&D, Quality Assurance, Service, Regulatory Affairs, and other key stakeholders to ensure technically sound, compliant, and scalable solutions.
- Provide structured feedback to Product Management, R&D, and Marketing by translating customer insights, competitive intelligence, and application gaps into development opportunities.
- Support new product launches by shaping technical messaging, application positioning, customer education, and sales enablement materials.
- Review and contribute to technical documentation, white papers, application notes, competitive analyses, and customer-facing educational resources.
- Build and maintain relationships with key opinion leaders, industry experts, and regulatory stakeholders.
- Present technical data, endotoxin testing applications, regulatory trends, and market insights at industry conferences, customer events, and internal forums.
What we are looking for:
- Bachelor's degree in Life Sciences, Biotechnology, Biology, Chemistry, Microbiology, Biochemical Engineering, or a related technical field. Advanced degree (Master's or Ph.D.) preferred.
- Significant experience in a technical role, field application support, technical sales, quality control, or technical services within the life sciences industry.
- Direct experience with bacterial endotoxin testing (BET), Limulus Amebocyte Lysate (LAL) assays, rapid microbial testing, or pharmaceutical QC microbiology strongly preferred.
- Deep understanding of GMP-regulated manufacturing environments and quality systems.
- Experience supporting pharmaceutical, biotechnology, biologics, vaccine, cell and gene therapy, or medical device manufacturers.
- Strong understanding of method validation, assay qualification, data interpretation, laboratory investigations, and troubleshooting related to endotoxin testing.
- Exceptional presentation, communication, and training delivery skills for both technical and commercial audiences.
- Proven ability to translate complex scientific and technical concepts into clear, customer-focused business value propositions.
- Demonstrated success leading technical workshops, customer engagements, and large-group presentations.
- Strong analytical and problem-solving skills with the ability to investigate and resolve complex technical issues.
- Demonstrated ability to collaborate effectively across scientific, operational, and commercial teams.
- Excellent project management and organizational skills with the ability to manage multiple priorities.
- Expert-level knowledge of life science applications and the ability to quickly develop deep expertise across Lonza's testing solutions portfolio.
- Ability to travel nationally and regionally up to 50% to support customer meetings, training activities, and commercial initiatives.
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
Originally posted on Himalayas