销售开发代表
Sales Development Representative
关于职位
Club Athletic 是一个以社区为核心的健身品牌，其核心是 Training Squad：每周两次在固定时间一起训练，并有专属教练指导的群体。每个月都有大量的人注册我们的服务，但从未采取下一步行动——他们没有预约通话、参加课程或加入小组。这个职位的存在就是为了改变这一现状。作为我们的销售开发代表，你将负责那些被忽视的潜在客户。工作日你联系那些注册后却不再回应的人，安排他们进行通话。周末你亲自进行这些通话并促成会员签约。这是一个适合喜欢追逐和成交的人的职位——在推广上坚持不懈，在电话中热情温暖，被明确的目标和实际的佣金所激励。
成功的表现
目标由销售经理设定并定期回顾。并非所有目标都与佣金相关，但所有目标都衡量该职位的成功。
主要指标
- 预约通话数 — 每月从未处理的潜在客户池中预约的安置/销售通话数量。
- 出席率 — 提升已预约通话中实际出席的比例（目前的出席率还有提升空间）。
- 成功签约会员数 — 每月你个人促成的Training Squad新会员数量。
- 首次响应时间（SLA） — 达到响应SLA标准 — 在运营时间内，每个潜在客户在90分钟内被联系；对于晚上7点后注册的潜在客户，次日早上8点第一时间联系。
- 成功签约会员数 — 每月你个人促成的Training Squad新会员数量。• 首次响应时间（SLA） — 达到响应SLA标准 — 在运营时间内，每个潜在客户在90分钟内被联系；对于晚上7点后注册的潜在客户，次日早上8点第一时间联系。
- 次要指标
- 通话转会员率 — 参加通话中转化为会员的比例。
- 潜在客户管理质量 — 准确且及时更新的潜在客户跟踪，确保没有潜在客户被遗漏。
- 会员体验 — 每次通话都提供专业、符合品牌形象、有帮助的体验。
你将做的工作
处理未处理的潜在客户池（工作日）
- 在意向仍火热时联系每一个未预约或购买的新账户。
- 响应SLA — 达到潜在客户响应SLA标准：在运营时间内，每个潜在客户在90分钟内被联系；晚上7点后注册的潜在客户次日早上8点第一时间联系。
- 进行多渠道推广 — 电话、短信和邮件 — 将潜在客户引导至安置或销售通话。
- 确认并提醒每个已预约的通话，确保人们实际到场；减少缺席是工作的核心部分之一。
- 维护潜在客户信息的准确性和及时性，确保没有潜在客户被遗漏。
查看英文原文
About the Role
Club Athletic is a community-first fitness brand built on the Training Squad: people who train together, twice a week, at a set time, with a dedicated coach. Every month a large number of people create an account with us but never take the next step — they don't book a call, attend a class, or join a squad. This role exists to change that. As our Sales Development Representative, you own that overlooked pool of leads. Through the week you reach out to people who signed up but went quiet and get them booked onto a call. On weekends you run those calls yourself and close them into memberships. It's a role for someone who loves both the chase and the close — persistent on outreach, warm on the phone, motivated by clear targets and real commission.
What Success Looks Like
Targets are set and reviewed with the Sales Manager. Not all are tied to commission, but all measure success in the role.
Primary Metrics
- Calls Booked — Number of placement / sales calls booked from the unactioned-lead pool each month.
- Show Rate — Lifting the share of booked calls that actually attend (the current show rate has room to grow).
- Memberships Closed — New Training Squad memberships you personally close each month.
- Speed-to-Lead (SLA) — Meet the response SLA — every lead contacted within 90 minutes during operating hours, and first thing at 8am for leads that come in after 7pm.
- Memberships Closed — New Training Squad memberships you personally close each month. • Speed-to-Lead (SLA) — Meet the response SLA — every lead contacted within 90 minutes during operating hours, and first thing at 8am for leads that come in after 7pm.
- Secondary Metrics
- Call-to-Member Conversion — Share of attended calls that convert to a membership.
- Pipeline Hygiene — Accurate, up-to-date lead tracking so no lead falls through the cracks.
- Member Experience — Professional, on-brand, helpful experience on every call.
What You'll Do
Work the unactioned lead pool (week days)
- Contact every new account that hasn't booked or bought, while intent is still warm.
- Response SLA — Meet the lead-response SLA: every lead contacted within 90 minutes during operating hours. Leads that arrive after 7pm are contacted first thing at 8am the next morning.
- Run multi-channel outreach — call, text, and email — to get leads onto a placement or sales call.
- Confirm and remind every booked call so people actually show up; reducing no-shows is a core part of the job.
- Keep the lead tracker accurate and current so every lead has a clear next step.
Run and close sales calls (weekends)
- Take sales calls for 2 hours on Saturdays & Sundays
- Convert interested prospects into Training Squad memberships, matching them to the right squad and time.
- Hand off new members cleanly to the studio General Manager and coaching team for onboarding.
Own your pipeline and report
- Take full ownership of your pipeline from first outreach to closed membership.
- Report weekly on calls booked, calls attended, and memberships closed, and flag what's working and what isn't.
Requirements
- Available to work mornings as early as 7am, evenings as late as 8pm, and weekends
- 1-2 years of sales experience in high volume sales, fitness background a plus
Who You Are
- Self-Starter & Resilient — Comfortable with high-volume outreach and the occasional no; doesn't need to be chased.
- A Natural Closer — Warm, genuine, and persuasive on the phone; people trust you quickly.
- Organized — Tracks every lead and follow-up without dropping the ball.
- Commercially Minded — Understands that booked, attended, and closed are different things, and works to move all three.
- Coachable & Community-First — Open to feedback and coaching, and genuinely cares about the member and the community
Benefits
- Part-time Hourly Position averaging 24 hours per week
- Base Rate: $28-40 / hour dependent on experience
- Commission:
- $30 for every call that is booked AND attended (paid on attended calls as recorded in Mindbody, not on bookings).
- $75 for every new Training Squad membership personally closed.
Originally posted on Himalayas