客户成功经理
Customer Success Manager
客户成功经理 -- 美国/加拿大 -- 合同转正
关于 GoodTime
GoodTime 是企业人才团队复杂面试安排自动化领域的领导者。我们的平台专为大规模使用而设计，能够处理其他公司无法应对的复杂性——从跨时区的多日小组面试到高密度招聘活动，都能以无与伦比的速度和精准度进行自动化。
每一次无缝的安排背后，都是我们由 AI 代理组成的数字员工团队，他们消除延迟、提供洞察，并确保招聘团队始终保持同步。Databricks、Aon、HubSpot 和 HelloFresh 等公司的领导信任 GoodTime 为他们的候选人、面试官和人才团队打造更智能、更快、以人为本的招聘体验。
我们的创业文化建立在三个支柱之上：自主性、责任感和协作。作为 GoodTime 的一名同事，你需要依靠并体现这些特质，主动承担自己的职责，并在自主性与公司目标之间找到平衡。
如果你符合以下条件，你可能会适合加入 GoodTime：
- 以团队为重
- 挑战现状
- 即使在模糊的情况下也能找到前进的道路
- 谦逊，能够承认错误并快速失败
- 行动导向，行动迅速
- 没有难题就感到无聊
- 享受看到自己的努力产生实际影响
职位描述：
我们正在寻找一位客户成功经理。该职位将直接与我们的中小企业和中型企业客户合作，支持他们的招聘运营。你的工作是让客户轻松爱上 GoodTime！你要让客户感受到被倾听和被照顾！
我们理想的候选人技术能力很强，会深入研究产品成为专家。他们擅长制定成功计划；设计并交付 EBR/QBR；推动产品采用和赋能；向我们的产品和工程团队传达客户需求；协作推动续约和扩展业务；等等。
GoodTime 的客户成功经理负责通过建立卓越的关系，深入了解客户流程和挑战，从而推动产品采用。
出差：10%
成功的表现包括：
- 建立高层级的客户关系，以提高产品采用率和客户满意度，同时推动客户留存
- 分析客户的使用数据，推荐能提升客户体验的功能、设置或模块
- 主动制定客户策略
查看英文原文
Customer Success Manager -- US/Canada -- Contract-to-Hire
About GoodTime
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.
Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.
Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.
You might be a good fit for GoodTime if you:
- Win as a Team
- Challenge the Status Quo
- Can make a path forward, even in ambiguous situations
- Are humble, able to admit mistakes and fail fast
- Have a bias for action and move quickly
- Are bored without a hard problem to solve
- Enjoy seeing your hard work make real impact
The Role:
We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.
GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows.
Travel: 10%
What Success Looks Like:
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
- Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
- Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions
- Work cross-functionally to deliver an incredible customer experience
About You:
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Recruiting, ATS and/or HR Technology is highly preferred
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
- Bachelor’s degree or equivalent experience
Commitment to You
The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.
Benefits/Perks
- Remote first culture
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
Fully Remote - United States or Canada
Please Note: No 3rd Party Agency/Recruiters will be considered.
Originally posted on Himalayas