初级客户经理
Junior Account Manager
初级客户经理
关于我们
Fluke Health Solutions 的 Landauer 业务是辐射安全领域的值得信赖的领导者，提供先进的监测和职业健康解决方案，服务于全球客户。我们以与客户建立牢固的价值驱动型合作关系为荣，助力提升安全性和合规性。加入我们的团队，与客户合作推动增长，提升他们的体验，发现机会并实现可衡量的影响。
职位概述
初级客户经理将协助销售代表处理售后活动，并作为客户支持的主要联系人，同时在指定客户中推动交叉销售和升级销售机会。该职位将与指定的销售代表密切合作，了解关键客户的需求——跟踪客户订单；跟进交货时间表；以及协助管理续约和合同跟进。该职位还将负责管理和解决客户问题——对收到的客户投诉进行分类并确定适当的解决路径；协调内部部门以快速解决问题；并在解决过程中确保与客户保持一致且富有同理心的沟通。
主要职责
- 维护准确的 CRM 和案件管理记录
- 在 MSD 中详细准确地记录所有客户互动、投诉和解决方案。
- 维护客户档案、互动历史和备注，以便团队交接顺畅。
- 确保所有案件/工单在规定时间内正确分类并关闭。
- 推动主动沟通和跟进
- 在 MSD 中详细准确地记录所有客户互动、投诉和解决方案。
- 维护客户档案、互动历史和备注，以便团队交接顺畅。
- 确保所有案件/工单在规定时间内正确分类并关闭。
- 支持销售流程和文档
- 根据销售要求协助准备报价、提案或产品资料。
- 跟进客户缺失的文件、审批或订单确认。
- 协助新客户的上手材料或培训计划的制定。
- 与内部团队协作提升服务
- 识别重复出现的服务问题或流程低效，并向管理层报告趋势。
- 建议改进工作流程、沟通或客户接触点。
- 参与团队例会或项目会议
查看英文原文
Junior Account Manager
About Us
Fluke Health Solutions’ Landauer business is a trusted leader in radiation safety, offering advanced monitoring and occupational health solutions globally. We pride ourselves on fostering strong, value-driven partnerships with our clients, contributing to improved safety and regulatory compliance. Join our team and drive growth as you partner with clients to elevate their experience, identify opportunities, and deliver measurable impact.
Position Overview
The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts . This role will work with closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups.. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution
processes.
Key Responsibilities
- Maintain Accurate CRM and Case Management Records
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
- Ensure all cases/tickets are properly categorized and closed within designated timeframes.
- Drive Proactive Communication and Follow-up
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
- Ensure all cases/tickets are properly categorized and closed within designated timeframes.
- Support Sales Processes and Documentation
- Assist with preparation of quotes, proposals, or product literature as requested by sales.
- Follow up with customers for missing documents, approvals, or order confirmations.
- Help coordinate onboarding materials or training planning for new customers.
- Collaborating with Internal Teams to Improve Service
- Identify recurring service issues or process inefficiencies and report trends to leadership.
- Recommend improvements to workflow, communication, or customer touchpoints.
- Participate in team huddles or process improvement projects to enhance the customer experience.
- Maintaining Knowledge of Products, Services, and Promotions
- Stay informed about updates to product offerings, promotions, pricing, or service changes.
- Share relevant products or promotional details with customers when appropriate.
- Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.
- Support Reporting and KPI Monitoring
- Track personal and team-level metrics related to response times, resolution rates, and satisfaction.
- Share insights with the team to continuously improve service delivery and support outcomes.
Qualifications
- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke Health Solutions
Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 89900 - 150100
Originally posted on Himalayas