定性研究主任
Associate Director, Qualitative Research
职位职责：
定性研究副主任的职责是管理并监督客户服务团队。该职位需要直接指导和培养员工，与M3客户建立关系，并与团队合作确保项目按时且在预算内完成。定性研究副主任还将协助更新流程和内部系统，以确保团队高效且协作地工作。这是适合在市场研究领域，特别是在线医疗研究方面有管理经验的人士的理想职位。
主要职责和任务：
包括但不限于以下内容：
- 管理、指导、评估和发展团队成员，监控团队的KPI和工作量分配。
- 负责为运营团队成员提供指导和辅导。
- 负责处理项目升级，确保项目按时且在预算内完成。这需要候选人与内部利益相关者合作，解决这些问题并提高研究项目的绩效。
- 与高级管理层紧密合作，适应、开发和启动流程、程序和系统改进。
- 调查和处理项目升级。副主任需负责确保项目按时完成并满足客户的满意度。
- 监控团队项目的生产力和数据收集质量。
- 监督团队的计费流程，并确保项目结束时达到预期的盈利能力。
- 支持客户服务体系的最佳实践和政策的开发与实施。
- 执行分配账户的客户服务质量改进计划，确保与销售和其他团队成员的协作，并在客户旅程的每个接触点提供一致且解决问题的方法。
- 监督新团队成员的培训，以及现有员工的培训需求。
- 负责批准年假、差旅报销和对直属下属的季度评审。
教育和培训要求：
本科或同等工作经验优先。
最低经验要求：
- 5年以上定性市场研究经验
- 3年以上项目管理经验
- 2年以上以医疗保健为重点的市场研究经验
- 至少1年相关经验
查看英文原文
Role Mission:
The mission of the Associate Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
- Responsible for providing guidance and mentoring members of the operations team.
- Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
- Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
- Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
- Monitoring productivity and quality of data collection of their team’s projects.
- Overseeing the billing process of the team, and ensuring projects end with expected profitability.
- Support the development and implementation of best practices and policies for client service
- Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
- Overseeing the training of any new team members, as well as the training needs of current employees.
- Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.
Education and Training Required:
Bachelor’s degree or equivalent work experience preferred.
Minimum Experience:
- 5+ years of experience in Qualitative Market Research
- 3+ years of project management experience
- 2+ years experience in healthcare focused Market Research required
- Minimum of 1 year of experience managing employees preferred
- Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
Knowledge, Skill, Ability:
- Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
- Able to work well meet deadlines and under pressure.
- Have exceptional written and verbal communication skills.
- Have strong Microsoft Office skills including Excel, Outlook, PowerPoint and Word
- Have well-developed analytical and problem-solving skills.
- Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of Qualitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Originally posted on Himalayas