季节性员工 客户关怀 - 远程办公（TX, OK, AL, GA 申请开放）
Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications O
我们是谁
在Academy Sports + Outdoors，我们的愿景是成为全国最好的体育和户外零售商——但真正让我们与众不同的是我们的员工。我们是一支充满热情、目标明确的团队，对彼此和客户都同样投入。
我们已经花了80多年时间打造一个以员工为先的文化。我们相信创造成长的机会，培养有意义的联系，并支持每位团队成员的旅程。是什么驱动着我们？我们相信乐趣的力量。
在这里，你不仅会帮助客户为下一次冒险做好准备——你也会开启属于自己的冒险。无论你是刚刚起步还是想要更进一步，Academy是一个乐趣不会消失的地方。
教育：
· 需要高中文凭或同等学历
工作经验：
- • 需要6个月以上与客户服务相关的经验
- • 在全渠道客服中心环境工作的经验优先
- • 有居家办公经验者优先
技能：
- 强大的书面和口头沟通能力，能够有效地与内部和外部人员互动
- 始终以客户视角作为行动的驱动力
- 强大的分析、解决问题和创造性思维能力
- 在快节奏、频繁变化的环境中有效优先处理工作，同时保持细致和有条理
- 熟练使用相关计算机应用程序（例如，Google Chrome、Oracle Service Cloud、订单管理系统、Workday、Kronos）
- 能够在多个网页浏览器之间切换，使用双显示器
- 出色的打字技能
- 自我激励，能够独立工作并在团队中协作
- 熟悉客户服务原则和最佳实践
- 对Academy的产品线熟悉者优先
- 双语（西班牙语和英语）者优先
职责：
- 专业地接听客户的来电、聊天和邮件
- 根据需要通过多种渠道回应客户的咨询
- 通过可用资源研究和解决客户问题并提供解决方案
- 向客户提供产品和服务信息
- 识别并升级重要问题
- 必要时跟进客户
- 按要求记录客户联系信息
- 熟悉Academy的政策、流程和安全规定
- 职责可能发生变化；员工可能需要执行其他分配的任务
居家办公要求
查看英文原文
Who We Are
At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
Education:
· High school diploma or equivalent required
Work Experiences:
- • 6+ months experience in a customer service-related role required
- • Experience in an Omni Channel Contact Center environment preferred
- • Previous Work at Home experience preferred
Skills:
- Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
- Maintain the customer’s perspective as a driving force behind activities
- Strong analytical, problem solving and creative thinking skills
- Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
- Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
- Ability to toggle multiple web browsers, with dual monitors
- Excellent keyboarding skills
- Self-motivated and able to work independently and within a team setting
- Knowledge of customer service principles and best practices
- Familiarity with Academy’s product lines preferred
- Bilingual (Spanish and English speaking) a plus
Responsibilities:
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels, as needed
- Research and troubleshoot problems and provide resolutions by using available resources
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow-up with customers, when necessary
- Document customer contacts, as required
- Develop a thorough understanding of Academy policies, procedures, and safety rules
- Duties may change; team member may be required to perform other duties as assigned
Home Office Requirements:
Internet
- Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
- No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
- Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
- At least 4 GB of available RAM
- Data Usage 1024 GB (1 Terabyte)
Hardware
· 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided
Environment
· Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
Physical Requirements & Attendance:
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Available to work weekends and all holidays except for Christmas Day
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
Originally posted on Himalayas