产品设计师
Product Designer
在WorkWave，我们致力于赋能那些辛勤工作的服务专业人士，他们让我们的世界安全、清洁且美丽。通过我们强大的软件解决方案套件，我们为这些企业主提供他们需要的工具，以更高效地经营业务，提高盈利能力，并提供卓越的服务。
我们正在寻找一名产品设计师，打造直观且高效的用户体验。你将与产品和工程团队合作，为明确的问题提供高质量的设计解决方案，在创建和验证设计的同时考虑决策的次要影响。你将加入一个协作、多元化的团队，我们重视团队胜利和创新，以改变行业。
这个职位适合一位经验丰富的产品设计师，他擅长为非技术用户解决复杂问题，热衷于创造使用起来毫不费力的产品，并希望对全国辛勤工作的服务专业人士的生活产生有意义的影响。
你将负责：
产品设计卓越
● 将客户和业务目标转化为具有意义、简洁且可实现的出色产品
● 为我们的产品套件中的定义挑战开发多种解决方案。你将从概念到交付管理设计流程，确保你的工作符合业务目标并保持高质量标准
● 管理项目的整个设计流程，从发现和概念构思到流程图、线框图，再到完整保真度的原型设计
● 确保所有设计优先满足非技术用户的需求，专注于简洁性、速度和信任感
协作与沟通
● 与领导层和产品营销利益相关者合作，确保设计概念满足客户需求并实现预期结果
● 与业务利益相关者、产品经理、工程师和其他设计师紧密合作，采用三角模型
● 清晰地向利益相关者展示你的设计流程、灵感和决策，解释你工作的“为什么”
● 使用讲故事技巧来传达复杂的设计逻辑，并在团队间建立共识
● 在设计评审中分享你的工作，解释你的决策，处理反馈，并据此迭代优化你的解决方案
设计系统与一致性
● 通过设计推动组织体验策略和设计系统的统一性、一致性和可访问性
查看英文原文
At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.
We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.
This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country.
WHAT YOU'LL DO:
Product Design Excellence
● Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
● Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
● Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
● Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust
Collaboration & Communication
● Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
● Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
● Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
● Use storytelling techniques to communicate complex design rationale and build alignment across teams
● Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions
Design System & Consistency
● Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
● Apply design system standards consistently while contributing to its evolution based on user needs.
● Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
● Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
● Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance
Mentorship & Growth
● Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
● Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
● Nurture WorkWave's culture and principles within your team and the broader design practice
● Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
● Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products
WHAT YOU'LL BRING:
● 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
● Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
● Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
● Proven experience clearly communicating design decisions and their impact on the customer
● Solid capacity to communicate and present complex problems clearly to diverse audiences
● Deep understanding of user-centered design processes and human-computer interaction principles
● Demonstrated ability to evaluate the customer and business impact of your design decisions
● Proficiency in modern design tools (Figma preferred) and design thinking methodologies
● Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
● Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
● Demonstrated commitment to continuous learning and staying current with design trends and best practices
WHAT WOULD ALSO BE AWESOME:
● Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
● Background in designing for service industry workflows or field service management
● Experience with enterprise product design or financial services product design
● Previous work on AI-powered features or data-driven product experiences
● Experience working on complex problems at a systems/service level
● Knowledge of Jobs-to-be-Done methodology and service design principles
● Understanding of accessibility standards and inclusive design practices
● Experience with design systems and component-based design approaches
● Experience mentoring junior designers or leading design initiatives
● Background working in cross-functional product teams using agile methodologies
● Experience presenting to and influencing senior stakeholders and executives
Compensation
Additional Information
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off
AND BEYOND...
• Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
• Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
• Enhanced maternity, paternity and adoption leave and pay
• Retail discounts and technology benefits
• Paid time off for volunteering
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.