双语（芬兰语-英语）客户服务
Bilingual (Finnish-English) Customer Support
我们正在寻找全职的芬兰语双语客户支持专员或幸福官，通过我们的邮件和实时聊天渠道提供专业且友好的服务。
这是一份永久远程职位，你可以随时随地工作！
职责：
- 支持并理解我们的用户需求
- 协助用户创建和发布网站，设置自己的网址，修复错误或检查漏洞
- 回答关于学生折扣的问题
- 让用户的页面看起来更出色
- 电商和表单解决方案
- 翻译任务和产品测试
我们寻找的人需要具备：
- 热爱让客户感到快乐！
- 拥有母语级别的芬兰语和英语沟通能力，包括书面和口语
- 在快节奏环境中拥有客户支持经验
- 懂得如何处理困难的客户/客户
- 具备良好的分析和解决问题的能力
- 具备良好的准确记录能力
- 是一名优秀的团队成员
- 能够优先处理任务并同时处理多项工作
- 能在最少监督下工作
- 能在节假日和周末工作
- 能远程全职工作（每周至少40小时；GMT+8时区）；需自备笔记本电脑/电脑和稳定的网络连接
熟悉域名、SEO和分析工具者优先！
我们提供的福利：
- 在家工作的便利性
- 轻松协作的国际工作环境
- 职业晋升机会
- 培训和成长机会
- 工龄满一年以上可享受带薪假期
Strikingly 是一款现代、移动端优化的网站构建工具，使用起来极其简单。我们的使命是赋予每个人释放个性的力量。
我们的总部目前位于中国上海，但拥有深厚的硅谷背景。我们得到了 Y Combinator（W13）、SV Angel、Funders Club、Innovation Works、Infinity Ventures、Index Ventures、Kevin Hale 以及其他许多投资方的支持。
最初发布于 Himalayas
查看英文原文
We are looking for full-time bilingual Finnish customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
Roles:
- support and understand our users' demands
- assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
- answer questions about getting student discounts
- make our users' page look great
- e-commerce and form solutions
- translation tasks and product testing
We're looking for someone who:
- loves making customers happy!
- has great Finnish (native level) and English communication skills, both written and oral
- has customer support experience in a fast-paced environment
- knows how to deal with difficult customers/clients
- has good analytical and problem-solving skills
- has good accurate records keeping
- is a good team player
- is able to prioritize and multitask
- can work with minimal supervision
- can work during holidays and the weekends
- can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection
Knowledge of Domains, SEO, and Analytics is a plus!
What we offer:
- Convenience in working from home
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one(1) year and above
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Originally posted on Himalayas