支持工程师（居家办公） - 尼日利亚
Support Engineer (WFH) - Nigeria
准备解决难题、创新并成为客户英雄？加入 My IT Crew。
在 My IT Crew，工程师的意义不只是处理工单，而是建立信任。自 2016 年以来，我们一直在重新定义 IT 服务的含义，专注于赋能人员、解决复杂问题，并创造一个让客户和团队成员都能茁壮成长的文化。
我们的客户满意度？稳定保持在 97%。
我们的工具箱？始终配备最新技术，让您的工作更顺畅，支持达到行业领先水平。
我们的文化？每个人的声音都重要，新想法受到欢迎，您不只是齿轮中的一环。
现在，我们正在寻找一位热衷于解决问题并提供卓越客户体验的支持工程师——一位准备真正产生影响的人。
职位：支持工程师
地点：远程
部门：服务交付
时间：美国东部时间上午 9 点至下午 6 点（纽约市时区）
您将负责
作为支持工程师，您将在第一线确保客户的科技系统完美运行。您不只是修复问题；您将成为值得信赖的合作伙伴。您将：
- 成为客户信赖的专家，熟练排查从 Windows 设备和 Microsoft 365 到网络基础设施和 VoIP 系统的各种问题。
- 负责客户沟通，建立信任，管理期望，并确保每次互动都有积极的结果。
- 精准管理工单队列，有效优先排序，并以冷静自信的方式处理转接升级的问题。
- 参与构建真正有效的知识库，创建和优化文档，使整个团队都能成功。
- 在客户和供应商之间担任联络人，推动事件解决，并确保端到端的无缝支持。
- 在每周会议和团队主导的培训中与其他团队成员协作，帮助推动自身和公司的发展。
- 以身作则，坚持我们的责任承诺、主动服务和卓越客户服务。
您将带来的
我们寻找的是一个解决问题的人，既是技术高手，也是客户拥护者。您是一个有执行力的执行者，秉持“无自我”的态度，总是愿意帮助同事并推动我们的共同目标。您将带来：
- 在排查、配置和管理 Microsoft 技术方面的实际经验，包括 Windows Server、Active Directory 和组策略。
- 在 Microsoft 365、Hyper-V、DNS 和 DHCP 方面的丰富经验。
查看英文原文
Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew.
At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive.
Our client satisfaction? A steady 97%.
Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class.
Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel.
Now, we're looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact.
Position: Support Engineer
Location: Remote
Department: Service Delivery
Hours: 9 am - 6 pm EST (New York City time zone)
What You'll Do
As Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll:
- Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
- Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
- Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
- Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
- Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
- Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
- Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.
What You Bring
We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring:
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
- A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
- A track record of creating heavy internal documentation that helps your teammates grow and learn.
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
- An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.
Why You'll Love It Here
- A culture where you are more than a number. Your voice is heard, and your ideas can directly shape our processes.
- Access to world-class tools and documentation that's actually useful, putting solutions at your fingertips.
- Real opportunities for growth through team-led training and exposure to cutting-edge technology.
- A company that rewards initiative, values growth, and supports your professional journey.
- A team that listens, learns, and collaborates to win together.
If you're ready to step into a role where your technical skills make a tangible impact and you're valued as a key team member, this is your next move.
Let's talk. My IT Crew isn't just a place to work, it's a place to grow, solve, and thrive.
Salary: $10-$12Originally posted on Himalayas