企业成果架构经理
Manager, Enterprise Outcome Architects
我们是谁
Notion 是一个协作型 AI 工作空间，团队和代理可以共同思考 https://www.youtube.com/watch?v=vkpYpWfEK5s。我们正在打造一个地方，让您的知识、项目、会议和 AI 工具并存，使工作更快、更清晰、更不零散。数百万个人、小团队和大公司都在 Notion 上开展工作。
Notinos（我们的员工）是实现这一未来工作的首要客户。我们关注工艺，打造持久的事物，并相信优秀的工作本质上仍是人类的。我们的目标不是推出下一个功能。每一位 Notinos 团队都在努力设定人类在 AI 时代协作的标准。从建立企业的记录系统到创建和管理 AI 代理，再到自动化繁忙的工作，我们非常重视为客户节省时间，让他们专注于人生的重要工作。
职位简介：
我们正在寻找一位具有战略眼光和创业精神的成果架构经理，加入 GTM 团队。作为企业成果架构负责人，您将在定义/迭代我们的扩展策略中发挥重要作用，提供客户反馈以帮助分享我们的路线图，推动更高的采用率，负责持续的价值交付，并产生扩展收入以推动业务增长。您将负责您团队所在细分市场的策略和执行。
成果架构团队是 Notion 的一个新职能，结合了 RM、CSM 和 SE 的能力，以推动客户的工作流程采用和留存。
您将取得的成果：
- 提升团队在采用率、留存率和客户价值方面的表现：您的职责是提升团队，通过有效的留存策略和流失预防，在企业细分市场中提高产品采用率、留存率、客户价值和满意度（请注意，您的团队将负责一部分续约）。
- 团队领导与培养：作为领导者，您将招聘、培训和指导一支高绩效的成果架构团队，体现我们的核心价值观和运营目标。
- 数据驱动洞察与运营卓越：您将建立并优化一致的 KPI/OKR 系统，以数据驱动决策，识别风险、趋势和机会。
- 跨职能协作与合作：您将与解决方案咨询和前线部署工程师合作，确保顺畅的客户入职，并不断优化客户旅程，以实现长期成功。您将
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WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Enterprise OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment.
The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.
WHAT YOU'LL ACHIEVE:
- Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Enterprise segment (note that your team will own a subset of renewals).
- Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals.
- Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities.
- Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform.
- AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them.
- Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews.
SKILLS YOU'LL NEED TO BRING:
- 5+ years of people management experience for a CS, sales, SE or account management team
- Experience with large and strategic customers (experience with Fortune 500)
- Experience working with technical stakeholders
- Experience driving AI adoption
- Can convey complex information to executives clearly and concisely and resolve tradeoffs
- Effective communicator across levels and audiences
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team
NICE TO HAVES:
- You have experience using Notion
- You've built new CS playbooks or processes
- Experience using Gainsight
- Experienced in hiring and training talent at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $225,000 - $275,000 per year.
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A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.