移动实施专员
Mobile Implementation Specialist
Description
*全职，享有福利
*远程办公加出差
*最多75%的出差时间在美国各地
Requirements
**你将负责**
你将在美国各地出差，直接与我们的美国政府客户在各种地点互动。你将通过支持我们的运营团队建立工作流程、项目设计、培训、执行和交付，帮助最大化Clearspeed的潜力，为政府国防、安全和情报领域的新老客户提供服务。你将是客户生命周期中的首要操作联系人，负责解决方案设计和上手，培训和实施，以及成功交接给后续的账户管理。确保项目成功和客户满意是关键成果。你将是一个协作团队的一部分，但也会与其他移动实施专家独立工作。
**职责**
- 理解客户的流程、需求和风险目标。提供全面的解决方案，对大型和小型客户群体进行培训，解释项目计划和流程，回答常见问题，并直接向客户解释培训材料。
- 作为Clearspeed项目经理和客户合作伙伴联络人的初始操作负责人，确保他们对我们技术、其实施方式以及如何最大化其效果有清晰的理解。
- 定期前往客户现场启动项目并维护公司价值观和流程。
- 与内部和外部团队成员协调客户目标和业务目标。
- 确保项目经理的目标和政府要求得到充分实施和交付。
- 维护项目的商业完整性。
- 遵守内部政策、培训材料和标准。
- 通过理解每个客户独特的需要，提供一流的客户体验，与所有客户建立良好的工作关系。
- 推动客户采用Clearspeed解决方案；识别增加和扩展项目的机会。
- 执行其他相关职责。
**你具备**
我们重视具有创新精神、积极主动且充满热情的团队成员。你愿意根据需要在美国各地出差。你是一名经验丰富的客户服务代表和项目设计专家，致力于支持重要客户。你是一个积极的问题解决者，拥有出色的客户服务和沟通能力。
**要求**
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查看英文原文
Description
*Full-time with benefits
*Remote plus travel
*Up to 75% travel across the US
Requirements
**What you will do**
You will travel throughout the United States to interact directly with our US government clients at a variety of locations. You will help maximize Clearspeed’s potential by supporting our operations team in establishing workflow, project design, training, execution, and delivery of selected programs with new and existing clients within the government defense, security, and intelligence space. You will be the first operational contact in our client’s lifecycle and are responsible for solution design and onboarding, to training and implementation, and to successful turnover for ongoing account management. Ensuring project success and client satisfaction are key deliverables. You will be part of a collaborative team but will also work autonomously with other mobile implementation specialists.
**Responsibilities**
- Understand client workflow, requirements, and risk objectives. Deliver a comprehensive solution, conduct training to both large and small client groups, explain project plans and procedures, answer FAQs, and explain training materials directly to clients.
- Act as an initial operational lead for Clearspeed Project Managers and Client Partner Liaisons to ensure a clear understanding of our technology, its implementation, and how to maximize its effectiveness.
- Regular travel to client sites to kickoff projects and uphold company values and processes.
- Coordinate with internal and external team members on client goals and business objectives.
- Ensure project manager goals and government requirements are fully implemented and delivered.
- Maintain business integrity of programs.
- Uphold internal policies, training materials, and standards
- Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
- Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
- Perform additional related duties as required.
**Who you are**
We value team members who are innovative, driven, and enthusiastic. You are available and willing to travel across the US as needed. You are an experienced customer service representative and project design expert who is dedicated to supporting valued clients. You are a proactive problem solver with strong customer service and communication skills.
**Requirements**
- Bachelor’s degree in or a related field, or equivalent work experience.
- 3-5 years of professional experience providing customer service, project design, project implementation, or client success.
- Proven experience within the US government and military is preferred. Experience with investigations, defense, or intelligence cycles is a plus.
- Previous training in operational security, insider threat awareness, or risk management is a plus.
- Knowledge of project management, project delivery, or solution design is preferred.
- Demonstrated ability to communicate, present and influence at all levels.
- Customer focused, must be able to work on a self-initiated basis and in a team environment. Must be outgoing, responsible, and able to function within a team while traveling for extended periods of time.
- Due to the nature of our US Government contracts, applicants must meet eligibility requirements for US Government security clearance. *Must be a US citizen and eligible for a US Government security clearance.*
**Who we are**
At Clearspeed, we are driven by corporate DNA committed to the service of others and a passion for our AI-enabled technology that is redefining risk assessment. Our fast-growing team spans operations across the US, Canada, and EMEA. Together our team of brilliant minds, diverse in expertise and experience, collaborate and contribute to a shared vision of enabling trust, faster.
Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.
**Why join us?**
*Impactful work
*Collaborative environment
*Work-life balance
*Remote/hybrid work flexibility
**Our benefits** (may vary based on geographical location)
*Competitive compensation: salary + performance-based bonuses
*Stock options
*Unlimited paid time off
*Health and wellness coverage
Join us at Clearspeed and be a part of our success story. Together, we can make a difference!
**Salary**
Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.
Salary Description
Salary range: $96,000 - $148,000 per year