WFM运营经理
Manager, WFM Operations
准备好开展职业生涯中最有影响力的工作了吗？在Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自我认知极限的地方。如果你希望与那些不愿满足于“足够好”的人一起打造金融的未来，你就在正确的地方。Coinbase是一家以远程办公为主导的公司，但并非完全远程。期待每季度进行一次高强度的线下工作会 called “surges”。了解更多关于在Coinbase工作的信息。
我们正在寻找一位高级WFM负责人，他/她需具备在人员预测、产能规划和合规运营方面的深厚专业知识，并拥有在高管层面运作的沟通和领导能力。理想的候选人是一位战略型管理者，能够将复杂的人员动态转化为清晰的叙述，供高层领导参考，建立跨职能的可信合作关系，涵盖运营、财务、法律和合规部门，并在AI代理是劳动力方程一部分的环境中进行产能规划。这个角色是我们从技术驱动的WFM功能向战略型、AI驱动的能力转变的核心，使我们在每一次规划讨论中都有发言权，而不仅仅是操作性讨论。
你将负责的工作（即工作职责）：
- 领导基于AI的产能规划，将混合的人工-AI用工模型、情景规划和自动化驱动的生产力假设纳入合规业务线和新产品发布的人力资源策略中。
- 作为高管领导层的高级WFM代表，将复杂的人力资源动态、预测风险和产能权衡转化为清晰、可决策的叙述，供首席执行官、财务和合规领导参考，无需过多指导。
- 在运营、财务、产品、法律和合规部门之间建立可信的合作关系，推动在人力资源优先事项、监管规划和资源权衡上的共识，应对多方利益相关者的需求。
- 开发并管理合规运营的成本模型和运营支出预测，结合AI/自动化驱动的生产力提升和基于情景的风险规划。
- 在合规运营中识别和推动机会领域：收集数据，构建商业案例，传达建议，获得跨职能的支持，并从概念到执行领导这些项目。
- 领导战略和战术计划的执行
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and automation-driven productivity.
What you'll do:
- Own AI-informed capacity planning across CX Operations, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy for existing lines of business and new product launches.
- Serve as the senior WFM voice with executive and CX leadership, distilling forecast risk, capacity tradeoffs, and regulatory readiness into clear, decision-ready narratives that drive action without hand-holding.
- Build cross-functional partnerships with Finance, Product, Legal, and Compliance to align on workforce priorities, cost models, OpEx forecasts, and resourcing tradeoffs across competing stakeholder demands.
- Design multi-scenario staffing plans that model tradeoffs between service levels, employee experience, operational flexibility, cost effectiveness, and AI/automation leverage.
- Identify and drive strategic opportunities across CX Operations by gathering data, building business cases, securing cross-functional buy-in, and leading initiatives from concept through execution.
- Extend WFM strategic expertise to adjacent teams (Risk and Controls, Programs, P&E), operating as a center of excellence for resource planning methodology across the broader organization.
Required Skills and Experience:
- 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning roles with direct accountability for regulated or compliance-driven operations in financial services or fintech.
- Demonstrated ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior leadership without positional authority.
- Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, including designing staffing models that incorporate AI/automation-driven productivity assumptions.
- Experience operating in or transitioning a team toward an AI-informed workforce model where AI agents contribute to operational output.
- Proficiency with modern WFM platforms (e.g., Assembled or comparable), BI tools (e.g., Looker, Hex), and sufficient SQL fluency to independently query and validate workforce data.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and qualit
PID: P77111
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$185,915—$195,700 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.