调度员
Dispatcher
公司使命
清洁能源正在改变世界为车辆提供燃料的方式。减少交通运输业的污染是我们国家的重要目标，而我们清洁能源深知，通过天然气燃料实现这一目标是现实且可实现的。
我们的使命是通过消除交通运输和乳制品行业中的碳排放，创造一个更健康的星球。加入我们，成为改变北美交通燃料方式的团队的一员。
提供的福利包括：401K、医疗、牙科、视力、人寿保险、意外伤害保险等。
该职位时薪范围为每小时23.00至25.00美元。班次为周三至周日，下午3点至午夜太平洋标准时间。如果你住在远离我们在纽波特海滩总部的地方，可以远程工作。
主要职责与责任
负责通过不同沟通渠道接收、评估和管理来自客户、技术人员或现场的紧急或非紧急服务请求。能够沟通并优先处理各地点设备相关的问题。
具备建立优先级的能力，能独立判断，并在必要时将重要事项上报给相关人员或管理层。遵循标准操作流程，确保所有行动符合呼叫中心指南和/或客户合同服务级别协议（SLA）的规定。
必须在压力下保持同理心和冷静。能够理解并准确向技术人员或现场管理人员传达情况和紧急程度。
能够在现场服务和客户关系软件中运作。展示出强大的多任务处理能力、计算机操作和数据录入技能。
具备良好的电话沟通能力。能够有效进行口头和书面沟通。能够撰写专业的电子邮件、短信和聊天信息。始终保持熟练、礼貌和专业的沟通方式。
该职位可能在正常工作时间、非工作时间、周末和部分节假日在24/365小时呼叫中心内现场或远程工作。需要定期出差（10%-25%）前往本地CNG和LNG加气站。
展现出前瞻性思维，为所有利益相关者创造双赢局面。
其他职责按需分配。
技能：有调度经验，了解机械和压缩机操作。必须具备强烈的职业道德，且非常注重细节。具备较强的打字能力（至少45-50字/分钟），熟悉Microsoft Dynamics程序和现场服务操作。
监督职责
查看英文原文
Company Mission
Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.
Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.
Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.
The hourly range for this position is $23.00 to $25.00 per hour. The shift is Wednesday through Sunday 3 pm to 12 am Pacific Standard time. You can work remotely if you live far from our headquarters in Newport Beach.
Essential Duties and Responsibilities
Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. Ability to communicate and prioritize issues surrounding the equipment at each location.
Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA).
Must be empathetic and calm under pressure. Be able to understand and accurately communicate the situation and level of urgency to the technician or field management.
Have the ability to function within Field Service and Customer Relationship software. Display strong multitasking, computer and data entry skills.
Have strong phone communication skills. Communicate effectively, verbal and written. Effectively write professional emails, texts and chats. Be well versed, cordial and communicate professionally at all times.
The position may work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel – 10%-25% to local CNG and LNG stations.
Demonstrate forward-thinking skills to create a win-win for all stakeholders.
Other duties as assigned.
Skills: Experience dispatching and an understanding of mechanics and compressor operations. Must possess a strong work ethic and must be extremely detail oriented. Strong typing skills (at least 45-50 wpm) and familiar with Microsoft Dynamics programs, Field Service Operations.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
College degree and 3 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Proficient in Microsoft Office applications. Previous experience with dispatching, field service or maintenance management systems is a plus.
Certificates, Licenses, Registrations
Certified Training will be provided and is a requirement.
Competencies
To perform the job successfully, an individual should demonstrate the following behaviors:
Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.
Communication: Communicates clearly, concisely, effectively, professionally and timely.
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.
Teamwork: Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions.
Persistence: Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.
Reliable: Responds in a timely manner. Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.
Entrepreneurial: Takes initiative and appropriate action. Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.
Leadership: Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change.
Passion: Is excited and creates enthusiasm about the company’s future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.
The noise level in the work environment is usually moderate
Originally posted on Himalayas