实施经理
Implementation Manager
职位职责：
- 独立负责并管理从概念到实施及发布的所有持续实施和POC项目。
- 理解产品的技术方面，并向潜在客户进行演示。
- 与跨职能团队成员紧密合作，将业务需求和产品要求转化为为客户提供的新解决方案。
- 开发客户成功资源和方法，并与销售部门的关键客户经理合作，创建新的或优化现有的入职材料。
- 领导地理上分散的客户关系挖掘，以按时交付技术项目。
- 对客户满意度和整体交付卓越性承担全流程责任。
必须具备：
- 10年以上技术项目管理经验，有客户接触岗位经验者优先（如咨询、实施、客户管理等）。
- 能够制定项目计划、沟通计划、工作说明书（SOW）和所有标准项目文档。
- 保持高水平的客户参与度，重点关注客户满意度和忠诚度。
- 有软件开发经验者优先。
- 具备Python或Java编程/脚本编写经验，掌握其中一种语言即可。
- 有现场实施经验者优先。
- 其他关键能力包括MS Projects、项目规划、风险管理、谈判与决策、团队合作、计划与冲突管理、适应能力和沟通技巧。
- 极强的沟通和演讲能力。
- 持有PMP或其他类似认证者优先。
本科及以上学历
弹性工作时间
产品初创文化
远程办公
AutonomIQ（一家Sauce Labs公司）是一个云平台，使产品和IT团队能够自主测试、发布和部署软件，从而在不牺牲质量的前提下提高软件发布的速度。通过与常见网络应用和SaaS提供商的预构建集成，客户可以立即创建测试用例、生成测试脚本和测试数据，并执行测试。利用深度学习和AI算法，AutonomIQ可检测变化，为测试资产提供自愈功能，并提供高级诊断。在实际场景中，AutonomIQ已被证明相比现有工具和技术可提升约50%的速度和质量。
最初发布于Himalayas
查看英文原文
Job Responsibilities:
- Own, lead and manage all ongoing implementation(s) and POCs from concept through implementation & release.
- Understand technical aspects of the product and demo to potential customers.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
- Lead mining and client relationship geographically dispersed to deliver technology projects on time
- Maintain end-to-end accountability for customer satisfaction and overall delivery excellence
Must Have;
- 10+ years of technology project management experience, with preference for candidates that have worked in customer-facing roles (consulting, implementation, account management, etc.).
- Ability to create project plans, communication plans, SOWs, and all standard project documentation.
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
- Any software development experience would be a plus.
- Programming / Scripting experience in Python or Java, one of the languages is preferable
- Candidates with onsite implementation experience preferred
- Other key competencies will include MS Projects, Project planning, Risk Management, Negotiation & Decision making, Team work, Planning & Conflict Management, Adaptability and Communication skills.
- Extremely strong communication and presentation skills.
- PMP or similar certifications are advantageous.
BE / BTech
Flexible Working Hours
Product Start Up Culture
Remote Work
AutonomIQ (a sauce labs company) is a cloud platform that enables product and IT teams to autonomously test, release and deploy software, thereby increasing velocity of software releases without compromising quality. With pre-built integrations to common web applications and SaaS providers, customers can instantly create test cases, generate test scripts and test data, and execute tests. Using deep-learning and AI algorithms, AutonomIQ detects changes, enables self-healing for test assets and provides advanced diagnostics. In real world situations, AutonomIQ has been shown to provide over ~50% improvement in speed and quality compared to existing tools and techniques.
Originally posted on Himalayas