Jira-Confluence 应用支持管理员（男女均可）（德语使用者）
Jira-Confluence Application Support Administrator (f/m/d) (German speaker)
在The Adaptavist Group工作
The Adaptavist Group是一家全球化的公司家族，有着共同的目标。我们结合团队合作、技术和流程的最佳实践，帮助各种各样的企业今天和明天变得更好。
我们是企业软件、定制解决方案和高质量服务的专家，覆盖一些世界上最受信任的技术生态系统，包括Atlassian、AWS、Slack、GitLab、monday.com和Aha!
我们推动变革。无论你在哪里。
我们为你提供的福利
我们提供非常慷慨的假期（PTO）政策，信任你根据个人生活安排休假时间，同时提供灵活的工作时间，让你能在最适合你和团队的时间工作。我们为所有员工提供MacBooks，并为完全远程工作的员工提供额外支持，帮助他们搭建家庭办公环境。
我们的卓越休假政策包括：生育父母可享受26周全薪假，非生育父母可享受13周全薪假，以及针对领养、试管婴儿、代孕、选择性冷冻卵子以及女性健康需求（如更年期、月经、子宫内膜异位症和多囊卵巢综合症）的延长假期。
我们信任、灵活且以远程优先的工作方式意味着工作可以围绕你的生活展开，而不是你的生活围绕工作展开。
阅读我们完整的福利列表
关于职位
应用管理员（德语使用者）职位将与客户合作，帮助他们充分利用Atlassian软件，包括配置和定制关键的Atlassian软件应用（Jira、Confluence、Jira Service Desk），以及其他Atlassian应用和市场软件。作为客户部分外包团队的一部分，该职位将在日常工作中作为远程管理员协助他们的业务。
该职位将与客户合作，按优先级及时响应请求，配置他们的Atlassian软件以满足其需求。该角色将直接帮助客户自动化流程以提高效率并优化流程。应用管理员将同时为多个客户提供远程外包的Atlassian管理服务。
你将负责
· 支持我们的客户使用Atlassian应用和Adaptavist工具、流程及最佳实践
· 上线并熟悉客户的应用服务器
· 监控并回应Adaptavist服务台上的客户请求
· 回答客户关于如何最佳使用Atlassian软件的问题
查看英文原文
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits
About the role
The Application Administrator (German speaker) position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses acting as a remote administrator on a day to day basis.
This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers to automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
What you'll be doing
· Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
· Onboard and become familiar with customer application servers
· Monitor and respond to customer requests on the Adaptavist service desk
· Answer customer questions about how to best use the Atlassian applications in their business
· Create projects, configure permissions and workflows and other solutions at the request of the customer
· Work on multiple administrative activities according to agreed-upon customer priorities
· Communicate with the customer and other team members to understand and deliver configuration solutions
· Solve issues and provide best practice recommendations to the customer
· Record your work and time
· Follow security protocols that the customer may establish
- German fluent is a must
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Ability to demonstrable experience in consulting and user support
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
- Excellent written and verbal communications skills
- An ability to think innovatively and creatively
- Personable, helpful and professional attitude
- Desirable
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
- Experience in using GitLab or Sonatype software
- Any knowledge of Linux or databases
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here