虚拟行政助理
Virtual Administrative assistant
远程工作，使用技术为全球客户提供服务。大多数在家中办公，通过电话、传真、电子邮件甚至即时消息接收项目指令。为多位主管提供行政和办公室支持。职责可能包括接听电话（母公司）、接待和引导访客、文字处理、归档和传真。需要具备丰富的软件技能，以及互联网研究能力和良好的沟通能力。该类员工可能还担任部门助理、协调员或专员等职位。社交媒体和博客也非常重要。
优先事项
减轻管理层的行政细节工作，所有项目
协调工作流程
更新并跟进分配的任务以确保按时完成
在经理不在时主动采取行动
保持项目按计划进行
维护程序手册以确保日常工作的持续一致性
沟通
在工作时间监控在线聊天支持
为本人或经理起草信函/报告
按优先顺序整理重要邮件供老板处理
检查收到的请求的截止日期并开始初步工作
根据自身判断或经理的口述或笔记处理回复
研究、起草或摘要报告
电话
处理在我能力范围内的所有咨询
安排“回拨”以节省老板的时间
为回拨准备备用材料
必要时将电话转接至其他地方
根据需要进行电话调查/咨询
会议/约会
-提前准备议程
-安排会议设施
- 担任记录秘书；准备行动纪要
查看英文原文
Who work remotely and use technology to deliver services to clients globally. Most work from their home offices and receive their project instructions by phone, fax, e-mail or even instant message. Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls (parent company), receiving and directing visitors, word processing, filing, and faxing. Extensive
A software skill is a must, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate. Social media and blogging is very important also. Priorities
Relieve management of administrative detail, all projects
Coordinate work flow
Update and chase delegated tasks to ensure progress to deadlines
Take initiative in manager’s absence
Keep projects on schedule
Maintain procedures manual to ensure consistent performance of routines
Communication
Monitor online chat support during business hours
Compose correspondence/reports for own or manager’s signature
Arrange essential mail in priority action order for boss
Check deadlines on incoming requests and put preliminary work in play
Process replies on own initiative or from bosses’ dictation or notes
Research, draft or abstract reports
Phone
Handle all inquiries within my capacity
Arrange "callbacks" to protect boss’s time
Provide back-up materials for callbacks
Route calls elsewhere as needed
Do phone surveys/inquiries as needed
Appointments/Meetings
-Prepare agenda in advance
-Arrange meeting facilities
- Act as recording secretary; prepare action minutes
Originally posted on Himalayas